New Homes Coordinator FTC - 7530

Title: New Homes Coordinator

Contract Type: FTC until 30th September 2026, Full Time - 37.5 hours

Salary: £32,007 - £35,388 per annum (London Weighted) Depending on experience - plus ECU payment of £1,300* (if policy requirements are met)

Grade:6

Reporting Office: Stratford, London, E15

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern – 08:30 – 17:00

Closing Date: 23rd February 2026 – 23:00

Interview Dates: Week commencing 2nd March 2026 – via Ms Teams MS Teams

It is essential for you to have access to a vehicle.

Please click here for the role profile - New Homes Coordinator.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our New Homes Team at L&Q:

• Do you enjoy helping people?
• Are you prepared to go the extra mile to ensure our customers get a great service?
• Are you able to travel across London and Counties?

If so, you could be the person we are looking for.

As a New Homes Coordinator, you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service.

This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders.

Your Impact in the Role:

• Have an understanding of new build defects and be able to diagnose & report to Customer Care/Contractors
• Work closely with various departments including Sales, Customer Care & Development to ensure our new build properties are to the highest standard before customers move in.
• You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers.
• Provide first class advice & support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration.
• Manage assigned schemes ensuring customer satisfaction KPIs are met.
• Be vigilant to any trends regarding defects and inform the New Homes Manager.

What you'll bring:

• Full driving licence with access to a vehicle for work use.
• A strong & demonstrable commitment to great customer service
• Excellent verbal, written communication, and presentation skills
• Ability to convey complex instructions in a clear & concise manner.
• Punctual and well organised, with the ability to meet deadlines.
• Ability to build and maintain strong working relationships with internal and external stakeholders.
• Strong team work ethic with a flexible and cooperative approach to work.
• Ability to work effectively within a team and independently – there are elements of lone working within the role

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ