Older Persons Support Officer

• Reference: EC157
• Division: Crawley Homes
• Salary: £29,283.00 - £33,759.00 per annum
• Contract type: Permanent
• Posted on: 25 July 2025
• Interview date:19 August 2025
• Extra payment(s): Out of hours

• Positions: 2
• Category: Housing
• Grade: E - F
• Working hours: 37 per week
• Closing date: 11 August 2025
• Location: Crawley
• Location type: Onsite

About the role

Would you like to be part of a dynamic and fast-paced team making a meaningful difference in the lives of older people in Crawley?

We are currently recruiting two Older Person Support Officers to join our Sheltered Housing Team within our Crawley Homes division. One post is a full-time role (37 hours per week), and the other is a part time, job share role (18.24 hours per week). Full rota details can be found in the additional information section below.
As a valued member of our Sheltered Housing team, you will play a key role in delivering high-quality housing support services that empower our residents to live as independently as possible.

Your responsibilities will include conducting welfare checks, monitoring care packages, responding to emergency calls, and fostering a sense of community across ten sheltered schemes in and around Crawley.

You will also visit customers who use our Lifeline service to carry out service checks and provide floating support to older individuals living outside the schemes to help them sustain their tenancies.
We are looking for candidates who:

• are self-motivated, able to work independently, and take a positive approach to problem solving
• have strong organisation and IT skills
• possess excellent written and verbal communication skills
• have excellent knowledge and understanding of the support needs of older people

Are you committed, compassionate, and ready to contribute to a supportive and dynamic team? Do you take pride in delivering excellent customer service and thrive in a fast-paced, front-line role supporting older people - If so, we would love to hear from you.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Please indicate clearly in the personal statement section of your application whether you are applying for the Full-time or Part-time (Job Share) position, or if you are happy to be considered for both.

• Full-time role: 37 hours per week, Monday to Thursday: 8 AM to 4.30 PM, Friday: 8 AM to 4 PM
• Part-time Job Share role: 18.24 hours per week

Working pattern is an alternating weekly schedule:

• Week one: Wednesday to Thursday: 8 AM to 4.30 PM, Friday: 8 AM to 4 PM
• Week two: Thursday: 8 AM to 4:30 PM, Friday: 8 AM to 4 PM

Additional Information:

Participation in a standby rota is required (paid at Category C, currently under review).

A full, current UK driving licence and use of a suitable vehicle is essential.

Casual car user payments will be made for work-related travel (currently under review).

Satisfactory clearance of an Enhanced Disclosure and Barring Check (DBS) with Barred List Adult will be a condition of your employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email antoinette.sagnia@crawley.gov.uk, Older Persons Services Manager or call on 01293 438350.

Related documents

• Older Persons Support Officer job description (PDF, 207.36 KB)