Older Persons Support Officer

Crawley Borough Council

On-Site

Expires: Expiring in less than 3 weeks

Housing

Part time

£30,268 - £34,887 per year

Reference: EC157
Division: Crawley Homes
Salary: £30,268.00 - £34,887.00 per annum pro rata
Contract type: Permanent
Posted on: 08 June 2026
Interview date:08 July 2026
Extra payment(s): Not applicable

Positions: 1
Category: Housing
Grade: E - F
Working hours: 18.24 per week
Closing date: 28 June 2026
Location: Across Crawley borough
Location type: Onsite

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About the role

Would you like to be part of a dynamic and fast-paced team making a meaningful difference in the lives of older people in Crawley?

As a valued member of our Sheltered Housing team, you will play a key role in delivering high-quality housing support services that empower our residents to live as independently as possible.

This is a part-time job share role, offering you the opportunity to work collaboratively with a colleague (your job sharer) to deliver a consistent, high-quality sheltered housing service. The specific working hours we are looking to fill are detailed in the additional information section below.

Your responsibilities will include conducting welfare checks, monitoring care packages, responding to emergency calls, and fostering a sense of community across ten sheltered schemes in and around Crawley.

You will also visit customers who use our Lifeline service to carry out service checks and provide floating support to older individuals living outside the schemes to help them sustain their tenancies.

The successful candidate will:

be self-motivated, able to work independently and take a positive approach to resolving problems
possess good organisation and IT skills
have excellent knowledge and understanding of the support needs of older people

Are you committed, compassionate, and ready to contribute to a supportive and dynamic team? Do you take pride in delivering excellent customer service and thrive in a fast-paced, front-line role supporting older people? If so, we would love to hear from you?

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

This part-time job share has a working pattern with an alternating weekly schedule:

week one:
- Wednesday to Thursday: 8am to 4:30pm
- Friday: 8am to 4pm
week two:
- Thursday: 8am to 4:30pm
- Friday: 8am to 4pm

Participation in a standby rota is required (paid at Category C, currently under review).

A full, current UK driving licence is essential.

Access to a suitable vehicle is required. Casual car user payments will be made for work-related travel (currently under review).

Appointment is subject to Enhanced (Barred List Adult) DBS clearance.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

For an informal conversation or further information regarding the role, email rhys.white@crawley.gov.uk, Area Housing Manager or call on 01293 438172.