Operational Learning Practitioner- In our Knowledge, Quality & Learning Team

Job summary

Pleasenote: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised.

About Companies House

Companies House is more than a registry — we’re a modern, ambitious organisation at the heart of the UK’s business landscape. Our purpose is clear: to be the best registry of companies in the world.

We’re entering an exciting period of transformation, with new powers that help tackle economic crime and protect the integrity of the UK company register. The work you’ll do here makes a real difference to businesses, the public, and wider government priorities.

Our people are central to our mission. You’ll join a supportive, inclusive workplace where learning, development and collaboration are genuinely encouraged.

Find out more about what a great place Companies House is to work

About the role

We’re looking for experienced Learning Practitioners to join our brilliant Knowledge and Learning team. This opportunity has arisen as our team continues to grow, reflecting our commitment to building capability, supporting development and driving high‑quality learning across the organisation.

• You’ll play a key role in designing and delivering our technical learning programmes, ensuring colleagues have the skills, knowledge and confidence to perform at their best.
• Working closely with operational teams, you’ll support them through periods of change, helping embed new processes, behaviours and ways of working.
• You’ll bring expertise in creating impactful learning experiences, using data, insight and feedback to shape high‑quality learning plans that meet organisational priorities.
• Operating in a fast‑paced environment, you’ll manage multiple projects, collaborate with stakeholders, and continuously improve our learning offer.

If you’re passionate about developing others and delivering meaningful learning that truly makes a difference- this is the role for you.

If you’d like to learn more about these roles and how to apply, join our virtual event on Tuesday 17th February 2026 at 6.30pm Join the meeting

It’s an informal session with no booking needed- just click the link at the start time and drop in (cameras optional!)

Job description

As an Operational Learning Practitioner- in our Knowledge, Quality & Learning Team. You will play a key role in shaping high‑quality learning that supports organisational delivery and capability. You will:

• Design and deliver impactful learning solutions: You will lead the full learning cycle – identifying learning needs, defining outcomes, and creating blended learning programmes that include classroom, virtual and digital content. Your designs will align with the 70:20:10 learning model and reflect best practice in adult learning.
• Deliver high‑quality training across the organisation: You will facilitate engaging sessions for groups of all sizes, from large‑scale presentations to targeted workshops. You will provide post‑training support to ensure colleagues can confidently apply their new skills in the workplace.
• Support organisational change and new legislation: You will work closely with project teams to translate new policies, systems and processes into clear, accessible learning. You will play a vital role in supporting operational teams through periods of change, ensuring people understand what’s changing and why.
• Drive a culture of continuous learning: You will introduce tools, techniques and resources that encourage knowledge‑sharing, self‑directed learning, and ongoing professional growth. You will champion learning best practice and contribute to building a strong learning culture across the organisation.

Your duties may include, but are not limited to the examples above, giving you a varied and rewarding experience as you develop your skills.

Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign.

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance. As this is a hands‑on training role, you may need to be in the office more frequently to deliver training- including up to 5 days a week. During these times, you’ll work our training hours of 9am–4pm. Attendance patterns will be agreed with your manager in line with the needs of the business. For this opportunity, we are not able to accept Part Time working requests.

About the team

Join our Operational Knowledge, Quality and Learning team, a team right at the heart of our Customer Delivery Directorate. We’re here to help our operational colleagues be the very best they can be and we do that by designing and delivering high‑quality learning that really makes a difference.

We’re passionate about creating a culture of continuous development, sharing best practice and building an environment where everyone feels supported to grow. Diversity and inclusion are really important to us, and we want our team to reflect a wide range of experiences and perspectives

Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page

Person specification

About you-We are looking for confident and capable Learning Practitioners who demonstrate:

• Expertise in learning and development – with a strong passion for developing others and a commitment to their own continuous professional growth. You will bring experience in designing, delivering and evaluating high‑quality learning that supports organisational capability.
• Excellent communication and facilitation skills – confident, enthusiastic and able to build trusted relationships across teams. You will deliver engaging learning to a range of audiences, adapting your style to suit different group sizes and stakeholder needs.
• High‑quality learning design capability – skilled in creating inclusive, impactful learning programmes and evaluating their effectiveness. You will design solutions that cater for diverse learning preferences and drive measurable outcomes.
• Strong attention to detail – able to think critically about risks, impacts and key priorities. You will ensure learning materials are accurate, clear and aligned with organisational standards.
• Strong organisation and independence – able to manage your own workload, meet deadlines, and respond flexibly to emerging issues and shifting priorities. You will plan effectively while remaining adaptable.
• Collaboration and initiative – comfortable taking ownership while also contributing positively to team goals. You will work proactively with colleagues to deliver shared outcomes.
• Good digital capability – confident using IT tools and creating high‑quality content using Office 365 applications such as Word, PowerPoint and Excel.

For this opportunity, we are only able to consider full-time hours.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Developing Self and Others

Benefits

Alongside your salary of £30,064, Companies House contributes £8,709 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.

Applications sent direct to Companies House Recruitment Team will not be accepted.

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.

Key Dates:(dates are indicative only and could be subject to change)

• Closing date: 23rd February 2026
• Sift/shortlist: 24th February 2026 onwards
• Interview dates: Week Commencing: 9th March 2026

Stage 1 – Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the below Success Profile elements.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement. This also applies to your employment history, this means excluding names of schools, or any personal identifiers.

Experience

Your CV will be used to assess your suitability for the role alongside your 1250-word Personal statement.

In your application form we’d like you to:

CV

• Tell us about your employment history, including key responsibilities and achievements.

Personal statement

Tell us why you’re a great fit for this role by writing a 1250-word personal statement that highlights your relevant experience, skills, and motivations.

As part of the assessment process, we’ll be reviewing your statement for clear evidence of how you meet the criteria outlined below:

• Expertise in learning and development – with a strong passion for developing others and a commitment to their own continuous professional growth. You will bring experience in designing, delivering and evaluating high‑quality learning that supports organisational capability.
• Excellent communication and facilitation skills – confident, enthusiastic and able to build trusted relationships across teams. You will deliver engaging learning to a range of audiences, adapting your style to suit different group sizes and stakeholder needs.
• High‑quality learning design capability – skilled in creating inclusive, impactful learning programmes and evaluating their effectiveness. You will design solutions that cater for diverse learning preferences and drive measurable outcomes.
• Strong organisation and independence – able to manage your own workload, meet deadlines, and respond flexibly to emerging issues and shifting priorities. You will plan effectively while remaining adaptable.
• Good digital capability – confident using IT tools and creating high‑quality content using Office 365 applications such as Word, PowerPoint and Excel.

Please note: We may raise the score required at sift stage to progress to interview if we receive a high number of applications.

For guidance on how to structure your application please visit: About the application process , Civil Service Careers.

Please note:

Should a large number of applications be received, an initial sift may be conducted using the lead criteria. If so, we will sift on: Expertise in learning and development- with a strong passion for developing others and a commitment to their own continuous professional growth. You will bring experience in designing, delivering and evaluating high‑quality learning that supports organisational capability.

If you pass the initial sift (lead criteria), you may either move on to a full sift (full personal statement) or go straight to interview, depending on number of applications received

We may raise the score required at sift stage to progress to interview if we receive a high number of applications

Stage 2 - Interviews

If invited to interview Behaviours and Strengthbased questioning will be used.

Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.

Interviews for this role will be carried out in person at our Cardiff Office- Companies House, Crown Way, Cardiff CF14 3UZ.

Please note candidates that proceed to the interview stage will be required to take part in a Mini-Teach activity as part of the interview. This will be assessed against the 'Communicating & Influencing' Success Profile. Further details will be provided to candidates invited to interview.

Stage 3 - offer

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners’ Recruitment Principles.

Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order.

Applicants to note:

This post is being advertised to Internal, External & OGD candidates at the same time.

Incomplete and/or late submissions will not be accepted or considered.

Feedback will only be provided if you attend an interview or assessment.

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.

If you require a reasonable adjustment at any stage of the recruitment process, or if you'd like to discuss any person-centred adjustments then please let the recruitment team know viarecruitmentch@companieshouse.gov.uk

Feedback will only be provided if you attend an interview or assessment.