Operational Support Officer

We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

When you join our team, you’ll be working alongside people who are passionate about what they do and determined to make a difference.

We are a friendly and supportive team and work on a variety of tasks in a fast paced environment which can be very rewarding, but also means you must be able to prioritise your own workload, multitask a number of conflicting deadlines and cover/support other colleagues.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As an 'Oustanding' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Post 1 - 37 Hours

Join the Quality Assurance Front Office Administrative Team, supporting the Local Authority Designated Officer (LADO). Duties include organising and supporting Position of Trust Meetings, recording and maintaining referrals and case files, completing OFSTED and fostering checks, and producing quarterly and annual statistical reports. You will also provide support with the LCS system, respond to telephone and face-to-face enquiries, and undertake general administrative duties as required.

Post 2 - 33 Hours

Based within the Youth Offending Service, you will provide administrative support to Operational Managers, Case Managers and Support Officers. Responsibilities include supporting report preparation, taking minutes at meetings, data entry, updating case management systems, handling telephone enquiries, and carrying out a range of general administrative tasks to support the service.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are looking for someone who:

• Has a flexible approach
• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills
• Has extensive administration experience including Microsoft Office

Does this sound like you? Then we want to hear from you!

If you would like an informal discussion about this role please feel free to contactPat.Lal@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: Week Commencing 166th November 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies