Operations and Gas Manager

As an Operations & Gas Manager, you will play a key role in the delivery of high‑quality property services across our defined regions. Acting as part of the Connect Property Services team, you will oversee repairs and maintenance, provide technical and commercial support to supervisory colleagues, and ensure an excellent customer experience at every interaction. You’ll work collaboratively with internal teams and external partners to drive continuous improvement, uphold safety and compliance standards, and support the smooth and effective delivery of services to our residents.

What you’ll do

In this role, you will lead the operational delivery of property services, ensuring day‑to‑day repairs, major works and gas‑related services are carried out efficiently, safely and to a high standard. You will support and guide the Supervisory Team, helping them to motivate and manage operatives while maintaining accountability for meeting KPIs, quality measures and budgetary requirements. You’ll work closely with colleagues across Peabody, coordinators and contractors to ensure services meet customer needs, adhere to statutory and organisational requirements, and embody our values of being easy, reliable and empathetic. Your day‑to‑day work will include overseeing compliance, monitoring operational risk, preparing reports, participating in meetings, supporting service recovery and driving a culture of improvement across all operational processes. You’ll need to be in the office a minimum of 3 days a week for meeting and collaborative working, this role requires a basic DBS.

What you’ll need

• Extensive knowledge of gas works
• Proven leadership experience within a direct delivery or operational property services environment
• Full and valid UK Driving Licence
• Strong project and programme management skills
• Excellent communication, negotiation and stakeholder management skills
• Ability to analyse data, solve problems and make sound decisions under pressure

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 25 days’ annual holiday, plus bank holidays
• Van, phone and fuel card provided
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 5% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place face to face Thursday 19th February in our Houghton Regis office

We reserve the right to close this advert early if we receive a high volume of suitable applications.