Operations and Maintenance Manager

• Reference: EC5
• Division: Crawley Homes
• Salary: £57,579.00 - £65,417.00 per annum
• Contract type: Permanent
• Posted on: 08 August 2025
• Interview date:17 September 2025
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: M - N
• Working hours: 37 per week
• Closing date: 07 September 2025
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

Crawley is a great place to work, with a vibrant town centre and excellent transport connections. By joining us you can also benefit from the following:

• working in a modern state-of-the-art, grade-one office
• agile working allowing for a combination of home and office working
• access to the Local Government Pension Scheme
• flexible working hours
• payment of professional fees
• supportive work environment and great team working

We are a stock retained authority with 8,300 general needs homes plus leasehold, hostels and sheltered housing schemes under our management. The stock is managed by the Crawley Homes division of the Council which has just gone through its first inspection with the Regulator of Social Housing and has been awarded a C2 grading, this is the second highest grade a landlord can achieve, which is great news but means we have further improvements to make. We are well on our journey to transform our service and continue making improvements to fully align with the Consumer Standards and are looking for someone who can support us to continue with this. The Regulator of Social Housing said that:

“We saw evidence that Crawley BC is delivering an effective, efficient and timely repairs service, however, there are some weaknesses in its approach. Tenants report good levels of satisfaction with the repairs service, and we saw evidence of learning from feedback and complaints, as well as a transactional approach to tailoring service delivery to meet tenants’ diverse needs”

“There is positive evidence of progress being made in some areas and we have assurance that there is strong organisational commitment to ensuring improved outcomes for tenants”.

As the Operations and Maintenance Manager, you will be responsible for managing the Responsive Repairs Team, Repairs Contact Centre, Voids and Garages Team and Cleaning and Clearance Team and will need to ensure these services are delivering to high standards. You will also need to continue to embed a new structure for the Responsive Repairs Team that came to fruition during 2024, ensuring that the desired outcomes of that restructure are achieved. Furthermore, you will need to review and identify areas for improvements in other teams which are under your direct management. This is a great opportunity to shape services to ensure they are fit for purpose under the new regulatory environment, this will include working with our Policy and Engagement Team to ensure the tenant voice is heard when deciding how to shape service delivery and policy.

We are looking for someone who has experience of working in the housing repair environment. You will also need to able to lead, motivate both yourself and others, be resilient, have a positive attitude and align with our core values and behaviours. You will also need to have a strong track record of delivering service improvements.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

You need to have a relevant qualification, ideally we would like you to be RICS qualified but if you are not then a commitment to achieving this. As part of the senior management team you may also need to undertake additional qualifications in line with the Conduct and Competency Standard that is due to come into force in 2026, further training will be dependent on existing qualifications you hold.

You will need a current and valid UK driving licence as you will need to drive for work purposes.

You will need to be willing to work outside of normal office hours from time to time, this may include attending resident events and meetings and Cabinet meetings. You will also be part of an on-call rota.

Participation in the Standby Scheme – Category D (currently under review).

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email amanda.kendall@crawley.gov.uk, Head of Crawley Homes or call on 01293 438521.

Related documents

• Operations and Maintenance Manager job description (PDF, 173.28 KB)