Operations Monitoring Manager

Job summary

Planning and Performance holds Network Rail to account for its performance and its stewardship of the national railway network infrastructure. Railway Operations leads ORR’s work holding Network Rail and the wider industry to account for planning and delivering punctual and reliable train services, and provides expert Operations leadership, advice, guidance and support to functions across ORR. As Rail reform changes industry structure, the purpose of the team will develop to include whole system monitoring of GBR’s operating activities and providing capability for ORR’s statutory appeals functions.

Job description

This is an exciting time to join ORR, as we transform our organisation and ways of working in readiness for the creation of Great British Railways (GBR). We are looking for an exceptional candidate, with senior level experience in the key operating functions that drive successful delivery for passengers and freight.

Initially the postholder will support the Head of Railway Performance Oversight and Assurance in developing our capability and adapting our ways of working as we prepare for the major changes arising from rail reform, which will broaden ORRs role to monitor all aspects of Great British Railways’ (GBR’s) business performance, including train operations. This will include how we monitor GBR’s train operations activities and the processes that allow them to succeed, as well as GBR’s delivery in respect of network access and management to non-GBR operators (including devolved passenger train operators, open access and freight companies).

Following our transformation, you will provide effective leadership for part of ORR’s Railway Operations team as we fulfil our revised role, monitoring and engaging with GBR and acting as expert independent advisors to a range of stakeholders. You will lead collaborative engagement with internal colleagues, GBR, and other railway stakeholders on railway operations and performance matters. You will be able to understand rail industry data and turn it into information, critically reviewing the detail and identifying key trends. This work will allow ORR to effectively carry out its role in monitoring GBR and advising the Secretary of State and other funders in respect of GBR delivery against the targets set, and to support ORR’s industry appeals function.

Person specification

For key responsibilities please see the attached job description.

Additional Information

At ORR, our hybrid working means that we currently work from our workplace location a minimum of 40% of our working week, although requirements to attend other offsite locations for official business, also count towards this level of attendance. Working arrangements are subject to continuous review.

Memberships

CIRO (at any membership level)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others
• Leadership
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Developing monitoring processes and/or policies, in the context of a regulatory or contractual framework and performance regimes
• Creating information from data, including interpretation of complex datasets, with high quality written and presentational skills

Benefits

A Civil Service Pension with employer contribution of 28.97%

Details of our employee benefits can be found in the attached Candidate Information Pack.

Find out what our colleagues have to say about their ORR careers Our people Office of Rail and Road (orr.gov.uk).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.For information on the selection process, please see the attached Candidate Information Pack and Job Description.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : David Simpson
• Email : David.simpson@orr.gov.uk

Recruitment team

• Email : peopleservices@orr.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact ORR via email: peopleservices@orr.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here: https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

Attachments

Operations Monitoring Manager Job Description Opens in new window (pdf, 125kB)ORR Job Information Pack Opens in new window (pdf, 1205kB)