Operations Training Officer

Job summary

We are recruiting a Operations Training Officer to join our Business Development and Improvement Team.

This role sits within the Business Development and Improvement Team and supports the ongoing training of colleagues across Operations. The post holder will ensure that high quality training is delivered to our colleagues to meet business needs. The post holder will ensure that colleagues then maintain their skillset through delivering additional training and quality monitoring.

The role holder will work closely with Operations managers to develop new and existing training materials. The role holder will plan, organise, manage, and evaluate their training and standard working instructions in line with all internal processes and guidance.

The role holder will report to the Quality and Training Manager. The role holder will not routinely directly line manage staff but will need to work closely with colleagues to achieve their goals and manage delegates during the training and inductions they deliver.

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience of identifying, designing, delivering, and evaluating system and process-based training for varying group sizes, using a range of training methods.
• Experience of planning, organising, and delivering a busy schedule of training events, with multiple components.
• Experience of completing one-to-one coaching to support learning consolidation, identifying emerging needs and taking action to support improvement.
• Experience of completing quality assurance on the outputs of Operational team members, providing the associated feedback, and coaching to drive improvement.

Benefits

Alongside your salary of £31,496, Office for Standards in Education, Children's Services and Skills contributes £9,124 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Full details of the benefits available can be found in our Ofsted Offer brochure.

Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities,Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and access to counselling and advisory services.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and Shortlisting:

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the job specification.

If we receive a high number of applications, an initial sift will be conducted based on the following lead criterion:

• Experience of identifying, designing, delivering, and evaluating system and process-based training for varying group sizes, using a range of training methods.

Applicants who meet this initial eligibility criterion will be invited to progress to the next stage of the selection process. If required, a further full sift will be undertaken, where all applications that passed the initial sift will be assessed against the complete set of essential criteria outlined in the job description.

You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Assessment and Interview:

Candidates who pass the benchmark at the shortlist stage will be invited to an assessment and interview where you will be assessed against a mixture of the Civil Service behaviours and on the technical/experience skills as detailed in the job specification.

Assessment and Interviews will be held during the week commencing 9 March 2026 at Piccadilly Gate, Manchester.

Details on the assessment will be provided near the time of the interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : jobs@ofsted.gov.uk
• Email : jobs@ofsted.gov.uk
• Telephone : 03000 131 487

Recruitment team

• Email : jobs@ofsted.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at jobs@ofsted.gov.uk in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recrutiment

Attachments

Job specification - Operations Training Officer Opens in new window (pdf, 200kB)