Operative (Epsom)

About the role

Role Summary

Purpose:

• To deliver excellent quality repair and maintenance services for Residents with high standards of customer care.
• To carry out a range of property maintenance works to Empty Homes to bring homes up to the lettable standard.

Salary:

£40,000 per annum

Hours of Work:

42.5 per wekk

Contract:

Permanent

Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked here for 5 years during which time I moved from an Operative to a Void Chargehand position. I am looking forward to continuing my career journey with Town & Country Housing and am looking for Voids Operatives to join my team."

Leonard Brooker, Voids Chargehand

What will you be doing?

Role Specific Responsibilities

• Receive and complete works via a PDA device and accurately record SOR codes on orders.
• Work safely and always in accordance with the Health and Safety At Work Act. Encourage others to be safe in the workplace and report any safety concerns to a Manager /Chargehand.
• Ensure job completion notes are accurately recorded and before and after photographic evidence is produced for audit purposes.
• Complete emergency and routine work as requested.
• To provide out of hours emergency cover on a rotational basis.
• Complete works that have been prepared on detailed work specifications.
• Ensure any additions or omissions to specification are accurately recorded.
• All work to be completed to a high standard of quality.
• Complete repairs and maintenance orders on the first visit where possible.
• Ensure follow-on orders are reported back to the Customer Experience Repairs Team and the Resident understands what is happening with their repair.
• Keep the Resident informed during the progression of work to their home.
• Ensure that your vehicle is kept clean and tidy and in a good state of repair.
• Report all breakdowns/accidents and other vehicle related incidents to your Line Manager or equivalent.
• To be careful with materials and company resources generally and ensure Company tools are stored safely and kept in good working order.
• Report any safeguarding concerns to your Line Manager or equivalent.
• Be responsible for reporting any issues of damp and mould and instigating repairs/works and ensure that where urgent cases of damp and mould are highlighted, decanting of Residents is instigated.

General

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with Residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider Resident feedback (the Resident voice) in all service delivery, using data and insight and actively engaging with Residents to understand their needs, views and priorities and tailor services accordingly. )
• A basic DBS check is required for this role

About You

Education & Qualifications

• GCSE standard or equivalent education
• Competent user of mobile devices for receiving and recording work (PDAs)
• Full driving licence

Key Skills & Competencies

• Experience working in social housing homes
• Good trade skills
• Good time management
• Good understanding of working safely and responsibilities under HASWA
• Knowledge of risk management/assessment frameworks

Behaviours

• Excellent verbal and written communication skills
• Excellent customer care skills
• Good understanding of Schedule of Rates (SOR) codes
• Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately
• Proactive approach to solving problems
• Able to work as an effective team member with minimum supervision
• Ability to multitask and anticipate assignments while maintaining meticulous attention to detail
• Demonstrates resilience in pressured and stressful situations
• Ability to deal with sensitive information, maintaining discretion and confidentiality
• Ability to create an environment of trust, fairness and openness.
• Good team player
• Able to work with a high degree of autonomy and flexibility.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Interview Date: