Outreach Team Manager

Outreach Team Manager - Ready to make a real difference?

At Peabody, we’re passionate about helping people live well and independently. As an Outreach Team Manager, you’ll lead a dedicated team supporting vulnerable tenants and individuals in our communities. Your role is all about empowering people, building confidence and ensuring they have the tools and support to thrive.

Your leadership will help transform lives every day supporting people to stay independent and connected in their communities.

About the role…

The aim of the team is to provide outreach support to customers with long term support needs, helping them continue living independently in the community and reducing the need for social care interventions. You’ll shape service delivery, build excellent partnerships, and champion continuous improvement so that our customers receive the right help, at the right time.

What you’ll do

• Lead, motivate, and develop a team of Outreach staff to deliver high-quality, person centred support.
• Build strong, productive relationships with external agencies and partners to maximise resources and opportunities for customers.
• Oversee case management—including timely assessments, risk management, and allocation of support.
• Drive continuous improvement by reviewing processes, policies, and working practices.
• Take a hands-on approach with complex cases and coach the team in good practice.
• Promote customer involvement and positively represent Peabody at forums and stakeholder meetings.
• Ensure accurate reporting, data quality, and effective use of systems to support service evaluation.

What you’ll need

• Previous experience managing and motivating a team.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent communication skills (verbal and written)
• Knowledge of outreach support principles and the issues affecting vulnerable people.
• Confidence in handling challenging situations and applying risk assessment and de-escalation techniques.
• IT literacy and experience with record-keeping systems.
• The ability to build trust and collaborate with others.
• A full driving licence and access to your own vehicle is essential.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying

This role requires a Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Charlene Moore at charlene.moore@peabody.org.uk

Interviews will take place week commencing 2nd February 2026

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employer.