Passenger Assistant

Job Description

Salary range: Grade 2 (£28,617 - £29,436) p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 20 hours per week
Location: Croydon

Croydon is one of the largest London boroughs and the council is committed to providing safe transportation for its SEN clientele to/from school.Croydon is a distinctive and diverse place and is London’s most populated borough. This is an exciting time to join our team delivering vital services to over 360,000 residents and approximately 14,000 businesses.

Transport and Travel Assistance in Croydon

Growth in the borough and demographic pressures, place an increasing demand on council services, at a time when funding is being reduced. Croydon Council, like many other local authorities, faces a budgetary gap which is addressed in part through transformation programmes. Travel is one of the 10 priority areas.

Travel and transport within Croydon has evolved significantly as a service over the past three years.There is a clear strategy in place for managing increasing demand and a focus on creating an alternative travel model which gives clients more choice and an opportunity to become more independent.

We are recruiting to a minibus passenger assistant for the in-house passenger transport service. We are looking for candidates who have had previous experience working in one of these roles or similar and are committed to delivering a high-quality service for this vulnerable client group.

CTS Passenger Assistant – 1 post (permanent contract - 20 hours per week split shift working pattern)

Salary £28,617 - £29,436 pro rata

Please note that the above salary is based on a full time role, however this is a term time only position and therefore the actual salary will be based on term time/part time hours. (£14,067 - £14,470)

Candidates should be able to demonstrate the following:

•Experience of working with vulnerable people, children with Special EducationalNeeds, and people with disabilities in a caring and understanding manner.

•Experience of working in a passenger care environment.

•Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary.

•Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents.

•Ability to liaise over day-to-day concerns between home and school with tact and diplomacy,

•Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints.

Special conditions for all roles:

•Ability to work flexibly within the services core hours and outside of normal office hours within a rota.

•Enhanced DBS Disclosure required.

•Requirement to wear a uniform whilst undertaking duties.

To view the Passenger Assistant role profile please Click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.