Passenger Transport Supervisor

Job Introduction

Passenger Transport - Strategic Transport & Highway Network Management

Passenger Transport Supervisor

37 hours per week

PO1 £38,220 - £40,777 per annum

Be part of something that truly matters. Telford & Wrekin Council’s Passenger Transport Team is dedicated to delivering safe, reliable, sustainable, and innovative transport services that support our residents every day. We’re now looking for a motivated individual to join our team and play a key role in shaping these essential services.

Working closely with the Passenger Transport Team Leader, you’ll take on a varied and rewarding role at the heart of our operations. Your work will span across key service areas including home-to-school transport, demand responsive transport, and Dial-a-Ride services, helping ensure that some of our most vulnerable residents can travel safely and confidently.

This is a people-focused role where no two days are the same. You’ll be involved in administration, commissioning, and contract management, while working closely with colleagues, providers, and service users on a daily basis. A strong focus on safety and safeguarding is essential, ensuring that all services meet the highest standards at all times.

We’re looking for someone who is:

• An excellent communicator with strong written and verbal skills
• Highly organised with the ability to manage a varied workload
• Comfortable working independently as well as part of a supportive team
• Experienced in people management
• Knowledgeable and confident in safeguarding practices
• Can be flexible with their working patterns

If you’re passionate about delivering high-quality services, enjoy working with people, and want to make a real difference in your community, this could be the perfect role for you.

For further details, please refer to the job description and person specification.

Along with your application please also submit a supporting statement outlining how you meet the Person Specification

For an informal discussion, please contact Emma Henighan via email to Emma.Henighan@telford.gov.uk

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.