Pension Wise Guider

Job summary

Pension Wise Guider

c.£31,000 per annum

Remote

Permanent

Help people take control of their retirement future.

Join us as a Guider, where you’ll turn complex pension questions into confident decisions. If you’re passionate about clear, impartial guidance and want to protect customers from scams while empowering them with knowledge, this is your chance to make a real impact—one conversation at a time.

Job description

Role Overview

The Pension Wise Guider will report directly to Team Leader. In this role, you will be responsible for:

Key Responsibilities:

• Provide face-to-face pensions and retirement guidance to customers, ensuring all guidance complies with relevant quality standards.
• Help customers understand the implications of their pension choices by explaining complex information clearly and using strong numerical skills.
• Raise awareness of pension scams and fraudulent activity, supporting customers to recognise risks and report concerns through appropriate channels.
• Produce timely, accurate, and easy to understand follow-up information that reinforces guidance provided during appointments.
• Contribute to continuous improvement and shared best practice across the Guidance Service and wider delivery network.
• Capture and report required management information accurately and on time.
• Participate in projects, workshops, meetings, and promotional activities to support ongoing service development.

You would be joining our home-based team of specialists providing the above services to the public between the times of 8 am to 8 pm Monday to Saturday. Our telephone lines are open 8 pm to 8 pm and shifts for this role will be set within this time. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet the needs of our business.

Person specification

You will need to demonstrate the following skills and experience.

• Strong numerical ability and the capability to explain financial information clearly and confidently.
• Solid foundation in pensions law and practice, gained through a pensions technical role.
• Broad understanding of occupational and personal pension arrangements, with strong knowledge of DC schemes.
• Excellent communication and questioning skills, able to translate complex topics into clear, accessible guidance.
• Proven ability to work independently, meet quality targets, and manage time effectively

Benefits

• About Us
  The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

  At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

  • Caring
    We care about our colleagues and the people whose lives we are here to transform.
  • Connecting
    We will transform lives through our ability to make positive connections.
  • Transforming
    We are committed to transforming lives and making a positive societal impact.

  Our Inclusive Working Environment
  By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

  Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

  What We Offer

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan for season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye tests & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers

  Career Development
  In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Important Information About Applying

To make sure your application reaches us safely, please submit it only through our official MaPS application links.

Applications sent via third‑party or unauthorised websites, or emailed directly, unfortunately can’t be considered.

Please also note that MaPS is unable to offer visa sponsorship at this time.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: resourcing@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Our Recruitment Process

Stage 1: Application (27th Mar – 12th Apr)

Submit your CV highlighting your relevant skills and experience.

Stage 2: Technical Test (30th Mar – 14th Apr)

If shortlisted, you’ll receive a link to complete a pensions based technical test.

Upon receiving your technical test please note you must complete this within 24 hours of receiving it.

Stage 3: Telephone Interview (31st Mar– 16th Apr)

Successful candidates will be invited to a telephone interview with a Reed consultant.

Stage 4: Final Interview ( Starting from the 20th Apr)

A virtual panel interview with MaPS, including competency based questions.

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS01146

Close Date: 12/04/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sabreena
• Email : sabreena.chowdhury@reed.com

Recruitment team

• Email : sabreena.chowdhury@reed.com