Pensions Officer

Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
• Salary: £29,542per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

We believe in the power of potential. At Suffolk County Council, we celebrate difference and support everyone to thrive. As a Pensions Officer in the Pensions team, you’ll be encouraged to bring your whole self to work, contribute your ideas, and grow your career in a place that values you.

Reimagine the possibilities.

• Do you have good customer service skills?
• Would you like to work in an incredibly varied, challenging and rewarding role?
• Do you have a broad working knowledge and understanding of pensions standards and relevant procedures?

Your role and responsibilities

You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records through to the calculation and payment of benefits in line with the relevant legislation.

• Carrying out a range of pensions administration duties within guidelines, including performing calculations and accurate checking of pension records by using procedures, legislation, policies and technical knowledge.
• Calculating the whole range of individual pension and related entitlements.
• Ensuring the pension service to customers is accurate, timely and complies with relevant legislation.
• Providing clear written and verbal information to customers and clients.

You will need

• the ability to work to a high degree of accuracy
• effective and demonstrable communication, organisational and time management skills
• to be able to remain calm under pressure and always meet deadlines
• to positively embrace changes to working practices and requirements.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Stuart Potter for a casual conversation. You can reach them by calling 01473 260295.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

1. Describe a time when you used legislation, procedures or technical guidance to resolve a complex query. What was the outcome?
2. Give an example of when you had to manage competing deadlines or a particularly demanding workload. How did you prioritise your work?
3. Tell us about a time when you worked collaboratively with colleagues to deliver an accurate and timely service.

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm, 14 October 2026.

Interview date: Week commencing 19 October 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).