Performance Analyst

Job summary

The Private Rented Sector (PRS) team in the Ministry of Housing, Communities and Local Government is recruiting a Performance Analyst to support the delivery of the Private Rented Sector Database, a key measure introduced through the Renter's Rights Act. This set of reforms is crucial to improving the private rented sector, as the lowest quality, least secure and least affordable of all tenures. The database aims to drive housing standards in the sector by supporting landlords to understand their legal duties, providing essential information to local councils for enforcement purposes, and helping tenants make informed choices about which properties they let.

The Performance Analyst will play a key role in ensuring the PRS Database operates effectively throughout private beta, national rollout and into the live service. They will be responsible for designing, managing and iterating performance measurement frameworks that allow the team to understand how the service is functioning and whether it is meeting user needs. With over 2.3 million landlords, they will be confident analysing large datasets, identifying trends at scale and working to ambitious timelines. They will ensure performance insights are translated into meaningful action, providing clear analysis that supports decision making, highlights issues early and drives continual improvement. Their responsibilities will vary from establishing effective monitoring through analytics tooling, reporting on service performance through internal governance processes, and evaluating the effectiveness of the database’s user support function and associated processes.

As a Performance Analyst, you will sit within the operations team, working closely with digital delivery teams. The operations team leads on service delivery, ensuring all users can navigate the service effectively, that data is managed transparently and securely, and that we can provide assurance that the service is performing as intended. The post holder will have the opportunity to shape and implement performance monitoring procedures to optimise the delivery of the PRS Database, supporting key government reforms and helping to ensure the service delivers its intended outcomes.

Job description

As a Performance Analyst You'll:

• Design, manage and iterate the performance measurement framework for the PRS Database.
• Develop, refine and track KPIs and service level metrics to assess whether the service is meeting user needs and legislative intent.
• Establish robust, repeatable monitoring processes using analytics tools (e.g., Power BI, SQL based platforms, Google Analytics/Adobe, or equivalent)
• Analyse large, complex datasets to identify trends, detect risks early, and generate actionable insights at scale
• Provide clear and concise performance reporting to internal governance boards and senior stakeholders
• Translate performance data into meaningful narratives that inform operational decisions, delivery priorities and continuous improvement.
• Evaluate the effectiveness of the service’s user support functions and related operational processes.
• Identify opportunities to enhance the service’s performance, efficiency, and user experience, informing change proposals and delivery roadmaps.
• Support product and policy teams by providing evidence to assess the impact of service changes or new features.
• Work closely with the Operations Team, Digital Delivery Teams, Service Owners and the IT Service Manager.
• Contribute analytical expertise within multidisciplinary teams, helping to embed a data driven culture across the programme.
• Ensure compliance with data governance standards and promote best practice in data quality, transparency and ethical use.

Person specification

As a Performance Analyst You'll have:

• Strong capability in quantifying service performance through dashboards, metrics and data models.
• Experience analysing large scale datasets and presenting insights that drive decision making.
• Ability to develop performance frameworks or KPIs that align with organisational and user outcomes.
• Proficiency with analytical and visualisation tools (e.g., Excel, Power BI, Plausible or similar).
• Excellent communication skills with the ability to simplify complex data for non technical audiences.
• Experience working at pace, managing competing priorities and delivering high quality outputs to tight timelines.
• •Strong attention to detail and a commitment to data quality, data integrity and reproducibility.

Benefits

Alongside your salary of £41,890, Ministry of Housing, Communities and Local Government contributes £12,135 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We are MHCLG

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Technical: Your CV and covering letter should explain why you are interested in the role (25%) and how your experience meets the essential criteria (75%). Your cover letter should be no more than 500 words and your CV should be no more than 1 page.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

Stage 2: Interview

• Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.

Candidates will be asked to prepare a 5-minute presentation, further details will be provided on invitation to interview.

Sift and Interview Dates

Sifting is envisaged to take place the week commencing 23rd March 2026.

Interview dates are yet to be confirmed but are currently being held remotely via videocall. This could be subject to change.

How We Recruit

Find out everything you need to know before applying here..

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

How to Apply

What you need to know before applying.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Artificial Intelligence

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Fixed Term Contracts

• Internal Fraud Database - Internal Fraud Register

• Appeals and Complaints

• Conflict of Interest

Security Clearance Requirements

National Office:

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

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Contact point for applicants

Job contact :

• Name : Digital Data Jobs
• Email : digitaldatajobs@communities.gov.uk

Recruitment team

• Email : digitaldatajobs@communities.gov.uk