Summary

What you'll do

As a Performance Analyst, you will play a key role in supporting the Legal Services team to deliver high-quality, data-driven insight that improves performance, manages risk, and strengthens decision-making across the organisation.

Working within the Governance and Risk Directorate, you will analyse performance trends, interpret complex datasets, and present clear insights that help drive continuous improvement across the Legal Services function. Your work will support the monitoring of legal spend, operational performance, and key business risks while helping teams understand and act on performance data.

You will work collaboratively with colleagues at all levels of the organisation, using your analytical expertise and strong communication skills to translate data into meaningful recommendations that influence strategy, operational delivery, and organisational performance.

How you'll do it

• Analyse and interpret performance data to identify trends, risks, and opportunities for improvement.
• Deliver insightful reporting and dashboards that provide clear analysis of team performance, legal spend, and operational risk.
• Develop and implement performance monitoring frameworks, working with managers to ensure the right indicators and measures are in place.
• Prepare and present performance reports to a range of audiences, ensuring complex data is communicated clearly and effectively.
• Use analytical tools and data visualisation platforms such as Power BI, Excel, and SQL to interrogate and present large datasets.
• Support the delivery of performance improvement initiatives by providing modelling, forecasting, and scenario analysis.
• Work closely with senior managers to analyse key business areas such as legal spend, disrepair, housing management issues, and associated risks.
• Benchmark performance externally and use research and analysis to identify opportunities for improved ways of working.
• Maintain and manage performance datasets, ensuring accuracy, quality assurance, and consistency across reporting.
• Support organisational projects that require performance and data analysis, including the implementation of the Legal Case Management System and ensuring accurate data migration.
• Collaborate across teams to improve processes, increase efficiency, and embed data-led decision making.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Demonstrable experience in analysing complex datasets and producing actionable insights.
• Strong analytical and statistical skills with experience in modelling, forecasting, and trend analysis.
• Proven experience in performance monitoring, benchmarking, and target setting.
• Advanced Excel skills, including formulas, Power Query, and Power Pivot.
• Experience using data visualisation tools such as Power BI or similar platforms.
• Knowledge of SQL and experience interrogating large datasets.
• Strong ability to present complex statistical information clearly to both technical and non-technical audiences.
• Experience in data quality assurance, validation, and cleansing techniques.
• Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels.
• Strong problem-solving ability and attention to detail.
• Understanding of statistical concepts and data analysis techniques.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 29 March 2026.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.