Planning and Building Control Support Officer

Job Introduction

Job Advert

Planning and Building Control Support Officer

Royal Borough of Greenwich
Salary: £32,535 – £36,585 per annum (Career Graded Scale 5 - 6)
Contract Type: Permanent
Working Pattern: Full-time (35 hours per week)
Location: Woolwich, Royal Borough of Greenwich.

About Us

The Royal Borough of Greenwich is proud to be one of London’s most vibrant and diverse boroughs, with a rich heritage and ambitious plans for growth and regeneration. We are committed to delivering high-quality services that support sustainable development and create thriving communities.

Our Planning and Building Control service plays a vital role in shaping the borough’s future, ensuring development is safe, compliant, and contributes positively to the local environment.

The Role

We are seeking a motivated and organised Planning and Building Control Support Officer to join our busy and dynamic team.

In this key administrative role, you will provide essential support to both the Planning and Building Control teams, helping to ensure the efficient processing of applications and delivery of high-quality customer service.

You will act as a first point of contact for residents, developers, and stakeholders, handling enquiries and supporting the smooth operation of the service.

Key Responsibilities

• Provide administrative support across Planning and Building Control functions
• Process planning and building control applications, ensuring accuracy and compliance with procedures
• Maintain and update databases and records, including document management systems
• Respond to customer enquiries via phone, email, and in person in a professional and timely manner
• Assist with the validation of applications and checking submitted documentation
• Support the coordination of consultations and statutory notifications
• Liaise with internal teams, external agencies, and stakeholders
• Assist with invoicing, fee processing, and financial tracking where required
• Contribute to continuous service improvement and digital transformation initiatives

About You

We’re looking for someone who is:

• Highly organised with excellent attention to detail
• Experienced in an administrative or customer service role (local authority experience desirable)
• A confident communicator with strong written and verbal skills
• Able to manage competing priorities in a fast-paced environment
• Comfortable working with IT systems and databases.
• A team player with a proactive and flexible approach

Knowledge or interest in planning and building control processes would be advantageous, but training will be provided.

What We Offer

• A supportive and collaborative working environment
• Opportunities for training and career development
• Flexible and hybrid working arrangements
• Generous annual leave entitlement
• Local Government Pension Scheme
• Access to a range of employee benefits and wellbeing initiatives

For an informal discussion please contact Donna Truscott at Donna.Truscott@royalgreenwich.gov.uk or 0208 921 8625

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.