Post Sales Executive

As a Post Sales Executive at Peabody, you’ll be passionate about providing outstanding customer service to all customers and stakeholders by supporting with resales, staircasing, buybacks, and London Living Rent initiatives, ensuring compliance with relevant legislation, government guidance and lease compliance.

Key Responsibilities:

• Build and proactively manage relationships with key teams and departments in Peabody as well as the HCA/GLA, solicitors, IMAs, surveyors and third parties to ensure all information is provided correctly to achieve sales & revenue targets.
• Continuously review processes and procedures to deliver an efficient service for our Leaseholders.
• Build an excellent working relationship with other teams across Peabody to ensure a collaborative approach to marketing and selling our homes.
• Arrange resale appointments between leaseholders and buyers. Conducting viewings where necessary, ensuring that a first-class customer journey is maintained throughout the sales process.
• Oversee London Living Rent and Rent to Buy product after AST sign off, ensuring regular communications with residents and adherence to product policy.
• Take buyers through the application and sales reservation process and ensure that we allocate in accordance with the Capital Funding Guide on all Shared Ownership sales with the support of the Senior Post Sales Executive.
• Responsible for post sales transactions. Responding and driving sales to make sure that they are concluded within set SLAs. Ensuring the valuations reflect the value of the property and the share being acquired sold safeguarding equity for Peabody and buyer alike.
• Maximise sales opportunities by matching buyer expectations to the correct product across the Peabody programme.
• Maintain buyer records through effective and consistent data management.

You will have:

• Demonstrable experience of working within a Resident Sales environment, preferably with experience of the shared ownership leasehold products.
• An understanding of the legal aspects of leasehold law and regulations.
• Have a full understanding of the property market, sales processes, and legislation, particularly the Consumer Code.
• Experience of managing relationships with third parties including agents, solicitors and IMAs.
• Demonstrable experience of achieving and exceeding targets and achieving KPI’s.
• An understanding of the affordable housing sector, Local Authority and HCA requirements in line with the Capital Funding Guide.

Why join us and why choose housing?

This is a role with purpose, and you’ll see the impact of your work every day.

We celebrate diversity, love new ideas, and keep our promises. You’ll be part of a team that pulls together to deliver high-quality services and make a positive impact every day.

If our values resonate with you and you want to help deliver services that are Simple, Safe and Smart, we’d love to hear from you.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Please submit an anonymised CV along with a short statement explaining why you’re a great fit for the Post Sales Executive position.

Please read before applying:

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place on Tuesday 28th April in person at the Westminster Bridge Road Office

This role is subject to a Basic DBS check.

If you have any questions about the application process, please contact Talent Specialist, Ryan Loasby at ryan.loasby@peabody.org.uk

We may close this advert before the advertised closing date, depending on the number of applications received.