Principal Delivery Manager

Job summary

Ofgem is working at the forefront of the fight to deliver smarter, faster and more effective digital services, helping combat the challenges of a rapidly changing energy sector while driving innovation that supports consumers and Net Zero. We’re looking for a Principal Delivery Manager to join us and provide strategic leadership across a complex digital portfolio, shaping how critical products and services are delivered across the organisation.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent opportunity with the chance to influence the direction of digital delivery within an organisation undergoing significant transformation. This is a highly visible leadership role where you will shape ways of working, drive delivery excellence and help create the conditions for multidisciplinary teams to thrive. You'll play a key role in ensuring digital products and services deliver meaningful outcomes for both the organisation and the consumers it serves.

Working across a diverse portfolio, you'll have the opportunity to influence strategy, strengthen delivery capability and embed approaches that create lasting impact. The role combines leadership, operational oversight and organisational influence, offering the chance to shape how digital delivery evolves while contributing to some of our most important priorities.

We’re looking for someone with significant leadership experience in delivery or programme management, with the ability to guide complex work across multiple teams and priorities. You’ll bring a track record of building high-performing delivery functions, driving continuous improvement and creating clear, effective frameworks that enable successful outcomes at scale.

Alongside the opportunity to work on nationally important programmes, you'll benefit from a flexible and inclusive working environment where collaboration, innovation and professional excellence are highly valued.

We have a critical purpose to transform and strengthen digital delivery. Join us in helping combat complexity, improve organisational effectiveness and ensure the digital products and services underpinning Britain’s transition to a cleaner, fairer and more secure energy future are delivered successfully.

Read on and find out more.

Job description

Key Responsibilities

To support the team deliverables and utilise your expertise to ensure successful outcomes across team and collaborating teams:

• Lead the Delivery Management community of practice, build capability and continuous improvement in delivery frameworks and professional development.
• Lead and manage the delivery management team, recruiting the right people with the right skills to successfully deliver products and services for the portfolio.
• Line manage and develop the delivery management team(s) to deliver consistently high performance against objectives, provide pastoral care and create a career development pathway.
• Work with Programme Managers and leads of other practices to promote effective cross-functional delivery.
• Coach Delivery Managers in planning practices, drive continuous improvement to Digital Delivery planning processes and identify dependencies across the portfolio.
• As a member of the Digital Leadership team support the creation and implementation of the digital delivery strategy for D&S.
• Provide Assurance on the effective delivery of projects and services through Agile ways of working, overseeing and enabling delivery managers to operate as Scrum Masters where appropriate, and ensuring Agile ceremonies, controls and reporting meet Ofgem governance and commercial management requirements.
• Work with the Senior Product Manager (Product Owner) and Delivery Managers to define the roadmap for any given product and support the team to break work down to stories they can deliver.
• Track delivery through fortnightly sprints/monthly reporting and maintaining project highlight report.
• Protect the team from outside distraction and make sure the team collaborates, communicates and focuses on mutually agreed priorities
• Provide the Ofgem community with confidence in the effectiveness of Delivery Management, and support the organisation in maturing our practices in line with Government Digital Service (GDS) standards.
• Escalate product risks and issues, removing barriers to delivery.
• Lead and develop a team to deliver consistently high performance against objectives.

Key Outputs and Deliverables

• Product portfolio reporting with delivery schedules clearly planned, communicated and tracked, including, risks, issues and decisions.
• Ensure appropriate governance and Agile ceremonies e.g. sprint planning, retrospectives, show & tells / showcases.
• A motivated and collaborative team who meet team and organisational objectives.
• Frequent and iterative deployment and delivery using Agile approaches.
• Effective communication within the digital teams, and business users.
• Establish strong stakeholder relationships at all levels both internally and externally.
• Ensure appropriate programme / project governance and reporting frameworks are documented and embedded to drive improvement across the portfolio.
• Ensure programme / project delivery across the portfolio meets GDS standards.
• Developing, planning and delivering work outcomes, including clear and transparent work objectives for Delivery Managers, milestones and success metrics.

Person specification

Essential Criteria

• Demonstrable experience of operating at a senior level as a Delivery/Programme Manager that can be demonstrated by proven record of high performance and substantial achievements in past positions (Lead Criteria).
• Demonstrable experience of leading a delivery management function, including oversight of multiple Delivery Managers, and establishing repeatable frameworks, standards and tooling to improve delivery maturity (Lead Criteria).
• Expertise/capability in a related professional specialism, evidenced through an appropriate professional qualification - Agile Project and Delivery Management Certification (ICP-APM) Advanced Certified Scrum Master (A-CSM), or equivalent experience.
• Experience managing complex, multi-workstream programmes with cross organisational dependencies, including budget management and forecasting.
• Excellent stakeholder and communication skills, with the ability to influence senior leaders, build alignment, and simplify complexity.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to complete a presentation during your interview. Details of the presentation will be provided in your invitation to interview.

Benefits

Alongside your salary of £63,443, OFGEM contributes £18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Please note, this role is being recruited to in Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation will be confirmed during 2026. The move between departments will be managed in line with the relevant staff transfer regulations.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lewis Buckey
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Principal Delivery Manager, Role Profile Opens in new window (pdf, 125kB)Principal Delivery Manager - Candidate Pack Opens in new window (pdf, 1390kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)