Private Lettings Officer

This Vacancy

Join our Love Living Homes team and play a key role in delivering a professional, customer-focused private lettings service. This is an exciting opportunity for someone with experience in the private rental sector who enjoys building relationships, solving problems and making a real impact for customers. You'll manage a varied portfolio of responsibilities, from tenant and landlord liaison to void management and tenancy administration, helping us provide high-quality homes and excellent customer service.

What You Will Need

• Experience working within the private rental, lettings or estate agency sector.
• A strong understanding of tenancy management and the wider housing environment.
• Excellent communication and relationship-building skills.
• The ability to work independently, use initiative and make sound decisions.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive and customer-focused approach to problem solving.
• Good knowledge of housing and lettings legislation.
• A full UK driving licence and the ability to travel as required.

What You Will Do

• Advertise and market available properties, arrange viewings and support customers through the lettings process.
• Manage tenancy administration, including tenancy agreements, inventories and related documentation.
• Monitor rent accounts, manage arrears cases and take appropriate action where required.
• Conduct property inspections and coordinate void works with contractors and maintenance providers.
• Liaise with tenants, letting agents, solicitors, utility providers and other external partners to achieve positive outcomes.
• Support customer service improvement initiatives and contribute to the growth and development of the service.
• Monitor performance, maintain accurate records and ensure compliance with relevant legislation and procedures.

This is a full time position working 35 hours a week, covering Kent, Sussex & Surrey.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Salary £33,216
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on talent@tch.org.uk

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews are being held in person on 13th October.