Product Delivery Manager - Operations
Job summary
Information about the Command
The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.
Information about the Business Area
Placement in a business area will be dependant upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.
Role Summary
This role is available within the International Directorate.
Operating at the heart of international law enforcement, this role leads a critical digital capability that enables collaboration across UK and global partners. It values agility, innovation and strong relationships, shaping a responsive system that supports frontline activity while delivering improvement in a dynamic environment
Job description
The JICC consists of approximately three hundred NCA officers and seconded police officers and police staff. The JICC leads, coordinates and supports the response of UK policing and wider law enforcement to tackle international crime together. It leads and coordinates lawful international cooperation through a 24/7 service that prioritises and responds to operational requirements of domestic and international partners.
As a part of the Joint International Crime Centre (JICC), you will provide an international cooperation service to front line policing and wider law enforcement, and international partners, using all of the international capabilities within the NCA. You will build and maintain domestic and international relationships to deliver against operational objectives.
Core JICC functions and services include:
The UK INTERPOL Bureau (NCB Manchester) manages a wide portfolio of enquiries in support of criminal investigations in the UK and abroad, by coordinating communications via INTERPOL channels. Cases are managed according to their individual features and requirements, and liaison is provided between authorities in order to achieve mutual assistance on an intelligence basis.
Often enquiries that are submitted to the INTERPOL Bureau carry a high media profile, and the team will work closely with key law enforcement partners in order to progress such matters and mitigate the inherent risks.
The UK Europol National Unit leverages the capabilities of Europol for the benefit of the whole UK system. The ENU provides practical support and guidance on how to engage with Europol, progresses intelligence development and supports the UK Liaison Bureau at Europol.
JICC Biometrics facilitates the management of international DNA and fingerprint exchange through international exchange mechanisms including PRUM to support criminal investigations, developing intelligence strands originating from the biometric matches. This team provides advice on the usage of biometric intelligence within Operational environments, including Watchlisting and biometrics analysis increase the ability of policing and wider law enforcement to prevent and detect criminality using DNA and fingerprints.
The National Extradition Unit triages and develops leads on extradition requests. High/Medium risk cases in England and Wales are actioned by the JICC, who use all capabilities at their disposal to locate and arrest fugitives. The JICC relentlessly pursue fugitives overseas, including their collection from the jurisdictions where they have been located.
The JICC International Tactical Advisor Network provides training and tactical advice to UK policing and wider law enforcement regarding international enquiries, providing access to the services and expertise of the JICC and the NCA’s wider capabilities.
The JICC leads engagement with the Foreign Law Enforcement Community (FLEC) based in the UK. JICC officers manage enquiries, provide operational tactical advice to partners and broker access to law enforcement capabilities.
The JICC provides considerable support relating to police and judicial cooperation, ensuring a consistent and professional response to both tactical and strategic issues impacting upon communities across the UK.
The International Improvement Team provides a central International function to drive improvement across the command using technological developments and reviewing business processes
You will be responsible for the management of NCA International's recently deployed Case Management System. Managing the relationship with our external suppliers and internal stakeholders. Priorities fixes, bugs and enhancements.
Person specification
Lead Continuous Improvement - Lead improvements to our case management system. Ensuring it remains stable, efficient and aligned to evolving business needs
Partnership Working - Work closely with external suppliers and delivery partners, providing clear direction to drive system enhancements, resolve issues, and ensure high quality delivery
Translate Business Requirements - Translate complex business requirements into clear, actional user stories and technical specifications that suppliers and developers can deliver against.
Manage Product Backlog - Manage and prioritise the product backlog, ensuring the highest value features, fixes and enhancements are delivered first.
Oversee Testing Activities - Manage and prioritise the product backlog, ensuring the highest value features, fixes and enhancements are delivered first.
Work at Pace - Work at pace to plan, deliver, and embed change, ensuring minimal disruption to operational users.
Build Strong Relationships - Build strong relationships with internal stakeholders to ensure the product roadmap reflects operational priorities and strategic goals.
Lead Projects - Lead the development of future project proposals and longer-term enhancements linked to the system.
Subject Matter Expert - Act as the subject matter expert for our case management system.
Lead a team - Lead a small team to deliver and effective case management system through engagement with business areas
Person Specification
Information Technology - Proficient in Microsoft Office (or equivalent), with good excel skills relating to analysing data, information and statistics from a wide range of sources
Data Analysis - Able to assess information, conduct analysis and present results
Problem Solving - Confident in making recommendations to support the decision making and risk management process, using agency-proscribed models as appropriate
Risk Management - Able to identify, prioritise and manage risk in accordance with legislation, policy and standard operating procedures
Communication - Conveys information clearly and effectively through written and verbal communication
Relationship Management - Develops and maintains positive relationships with internal and external stakeholders
Working at Pace - Experience of working in a fast-paced environment with excellent planning and organisation skills to meet competing deadlines with attention to detail
Essential Criteria
You must meet the essential criteria and evidence this within your application to be considered for the role.Qualifications, Membership and Licences Any applications from candidates not meeting this eligibility criteria will not progress.Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience in effective decision making with accountability for decisions made
- Experience of planning/project work
- Excellent interpersonal/customer service skills
Benefits
Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £16100. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Technical Skills Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.How we will assess you
Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:- Experience in effective decision making with accountability for decisions made
- Experience of planning/project work
- Excellent interpersonal/customer service skills
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Experience in effective decision making with accountability for decisions made .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Leadership
- Managing a Quality Service
- Experience in effective decision making with accountability for decisions made
- Experience of planning/project work
- Excellent interpersonal/customer service skills
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Eligibility, Pre-Employment Check and Vetting
Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled. If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.Nationality Requirements
This role is broadly open to the following groups:• UK nationals or dual nationals, where one component is British• Nationals of the Republic of Ireland• Nationals of Commonwealth countries who have the right to work in the UK• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirementsYou will be required to participate in digital right to work and address checks as part of the recruitment process.Security and Vetting
People working with government assets must complete baseline personnel security standard checks.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.Vetting requirements - SC Enhanced
Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.Occupational Health
Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.Things you need to know
Operational Roles
The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:
Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.
You will be asked to complete a declaration covering the above if offered a role with the NCA.
Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.
Multi Location
Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
Near Miss
If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
Hybrid Working
The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.Reasonable Adjustments
We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at Central.Recruitment@nca.gov.uk before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme , Civil Service Careers.
Visit NCA Benefits and Support for more details.
Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
This vacancy is part of the Great Place to Work for Veterans initiative.Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
Working for the NCA
The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.If you have any specific queries about the role that are not covered by the advert, please contact:Name : Central Recruitment Team
Email : Central.Recruitment@nca.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : central.recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Attachments
NCA_T&Cs_and_Privacy_Policy Opens in new window (pdf, 2466kB)Salary range
- £55,675 per year