Product Manager

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

We’re recruiting for two positions; 1 Permanent role & 1 Fixed Term Contract. These posts sit within the Digital Delivery Hub in the Delivery and Schemes directorate. The Digital Delivery Hub is responsible for designing, building, and maintaining digital products and services that support scheme administration. It works closely with Data, Digital and Security Services (DDSS) to leverage infrastructure and tools like Power BI. The Digital Delivery Hub directorate is responsible for Strategic Change initiatives, Product Management, Programme & Project Management, User Centred Design, Business Analysis, Architecture & Technical, Application Support and Business & Portfolio Management Services.

This is an exciting opportunity for a seasoned Product Manager to join a dynamic team responsible for managing the suite of products that facilitate the government's support schemes. In a fast-paced environment utilizing agile methodology, your ability to deliver swiftly and effectively will be crucial. As an integral member of an innovative and collaborative team, you will be empowered to make key decisions and work alongside colleagues from diverse backgrounds and expertise to ensure the products meet specified needs. You will control and prioritise the product backlog, review user stories to ensure they accurately capture business needs, act as a liaison between developers and end users, and lead user acceptance testing (UAT) activities where necessary.

We are seeking a highly experienced individual in Agile development and product management who can lead effectively and manage diverse stakeholder expectations. The ideal candidate should demonstrate exceptional organisational skills, a strong ability to prioritise tasks and the capability to address complex challenges.

This role offers exposure to multiple teams and the chance to collaborate with a variety of stakeholders, enabling you to shape Ofgem's digital journey and gain valuable insights into the broader energy sector. We have a critical purpose to deliver best-in-class regulatory solutions that support our industry. By being part of the team managing a product, you’ll help ensure Ofgem meets its statutory obligations.

Job description

Key Responsibilities

• Own the product strategy and long term vision.
• Manage and prioritise the product backlogs.
• Key liaison between the business and IT teams.
• Change request management and cost/benefit analysis to ensure value for money.
• Contribution to requirements gathering, including review and sign-off.
• Lead the planning execution and management or User Acceptance testing activities.
• Ad hoc internal user assistance and troubleshooting.
• Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items.
• Plan and communicate system cut-overs, business process changes, and user training. Ensure comprehensive support during and after go-live.
• Drive decisions based on data and insight model by defining and monitor KPIs for performance, reliability, and user satisfaction to ensure objectives are achieved.
• Establish and maintain strong stakeholder relationships both internally and externally, communicating the vision and roadmap regularly.

Key Outputs and Deliverables

• High quality products which are fit for purpose.
• Provision of assurance that products deliver functional, legislative and security needs.
• Tracked and recorded usr needs and functionality requirements.
• Prioritised product backlogs.
• Clear Roadmaps.
• Clear testing plans and fully documented testing scenarios.
• Progress reports for senior management.
• Takes ownership and actively pursues personal growth by identifying development opportunities during regular performance discussions.

Key Stakeholder Relationships

Internal

• Internal IT Agile development teams
• Product Management Team
• Internal business stakeholders – Operational, Assurance and Policy Hubs
• Infrastructure and Security teams

External

• External stakeholders, including DESNZ, DfE, Scottish Government and scheme participants
• Third party service or data providers
• Government Digital Service (GDS)

Person specification

Please ensure you demonstrate clearly, within your personal statement, how you meet each of the criteria below (not more than 1250 words):

In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated below:

Essential Criteria:

• Experience working in an Agile development environment, with a minimum of 3 years Product Management experience across the software development life cycle (Lead Criteria).
• Experience in a data and outcomes driven approach to product management by defining and measuring metrics that drive success (Lead Criteria).
• Proven experience translating user needs and business objectives into clear product outcomes, problem statements, and prioritised backlogs.
• Strong planning, organisation and prioritisation skills, able to manage multiple initiatives and shifting priorities while balancing stakeholder needs and making clear trade‑offs.
• Experience in planning, executing and managing User Acceptance Testing activities.

Desirable Criteria:

• Knowledge of the energy industry, including renewable energy or energy efficiency support schemes, with an understanding of working in regulated or policy‑driven environments.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £35,231, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lisa Buchanan
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

PM Role Profile_Product 2A Opens in new window (pdf, 115kB)Terms & Conditions April 2025 Opens in new window (pdf, 323kB)Product Manager_DDAT Candidate Pack Opens in new window (pdf, 1390kB)