Product Manager (Case Management System)

Job summary

The SFO’s Case Management System is the primary source for case-related information and process execution by the SFO. The solution is based on software provided as a service by Clue Computing Company Ltd, based in Bristol, England. Although Clue Computing Company Ltd provide the Software as a Service (SaaS) there remains a requirement on the SFO to manage and administer the SFO’s version and configuration of the technology. The role of the Product Manager is to lead and manage the in-house technical support of the CMS, its continuous improvement and prioritisation of internal capacity.

The role requires working flexibly with the Service Team to maintain the quality and continuity of CMS service for the SFO. This will include, from time to time, an element of out of hours working when required. The holder must be able to attend the office a minimum of two days per week in order to work effectively with the Service Team, to attend and lead face to face meetings either at the SFO or Clue offices, to deliver training, etc.

The CMS Product Manager is part of the SFO’s CMS Service Team.

The CMS Product Manager role covers the following main areas:

1. Leading on the design and delivery of changes to the CMS.
2. Co-ordinating the operational interactions with the supplier, the SFO’s support desk and IT function.
3. Working with SFO DSU to ensure compliance and security measures are followed.
4. Ensuring the CMS remains functional and that its processes, functions and features meet the needs of case teams.
5. Working as part of the support and maintenance processes, both alongside the SFO support desk and the supplier.
6. Delivering any changes to the CMS that improve or enhance the solution and is signed off by the Service Owner.
7. Working with Case Controllers to keep the business working efficiently with CMS, to streamline and standardise case operations and realise the benefits for the SFO.

Job description

As the Product Manager (CMS) you will be responsible for:

• Review and authorise Joiners, Movers and Leavers of the CMS, changes to the configuration, templates and reporting.
• Maintain the CMS documetation including configuration document set.
• Manage the CMS configuration, including the backlog.
• Manage the CMS across all environments (configuration, test, training and production).
• Co-ordinate the development and maintenance of the SFO’s information management lifecycle using the CMS.
• Review and propose data quality measures to improve overall data standards and accuracy.

For more information about the role and for a full list of key responsibilities, please see attached Job Pack.

Person specification

See above and attached Job Pack.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Managing a Quality Service

Benefits

Alongside your salary of £62,878, Serious Fraud Office contributes £18,215 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions

Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.

Discretionary performance-related bonus scheme.

Interest-free season travel ticket, bicycle loan and cycle to work scheme.

Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.

Opportunities for learning and development.

Flexible working arrangements and family-friendly policies.

Voucher for eye care and discounted spectacles.

Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/

Maternity and paternity leave provision over and above the statutory entitlements.

Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:

• Discounts with high street retailers
• Savings on grocery shopping at a range of supermarkets
• Special salary sacrifice and recognition schemes
• Reloadable gift cards and e-cards
• Instant vouchers

Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application stage

As part of the application process you will be required to provide:

• A personal statement of no more than 500 words that explains how your skills and experience meet the following essential experience criteria: "Proficient in working with and implementing improvements to a case management system or similar."

Please note, desirable experience specifically on working within a law enforcement environment will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.

• A supporting CV outlining your job history and qualifications, (including how you meet the essential experience criteria for the role, and if you meet the desirable criteria of working within a law enforcement environment.)

It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.

As part of the sift stage, a telephone screen will be conducted for candidates who pass the initial sift as an opportunity to provide further information on their skills and experience. Successful candidates at this stage will progress to the interview stage.

Interview stage

Behaviours and essential experience criteria as detailed in the job pack will be tested at interview. Candidates invited to interview will also be required to complete an exercise which is designed to further assess the Experience criteria.

Full details of the interview process will be made available to shortlisted candidates in the invite to interview.

Sift to take place from 1st April 2026.

Telephone screen to take place from 7th April 2026.

Interviews are expected to take place in person at the SFO between 15th and 17th April. Due to the nature of the exercise involved, it will not be possible for interviews to be conducted remotely.

All dates are indicative and subject to change.

Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:

• SC: 5 years residency in the United Kingdom preceding this application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : People and Culture
• Email : People@sfo.gov.uk

Recruitment team

• Email : People@sfo.gov.uk

Further information

For external competitions there is no appeal against the selection decision. However, individuals have a right to appeal if they feel that the principle of appointment on merit through fair and open competition and the Civil Service Commissioners’ recruitment principles have not been met. Individuals who want to appeal should do this by setting out their grounds for appeal in an email for the attention of Head of People to People@sfo.gov.uk. If, after an internal appeal, you still believe that the Civil Service Commissioners’ Principles have not been met, then you can contact the Commission directly: Complaints should be sent in writing to: Civil Service Commission, Room G08 ,1 Horse Guards Road, London SW1A 2HQ. Email info@csc.gov.uk

Attachments

Product Manager (CMS) - Job Pack Opens in new window (pdf, 288kB)