Programme Management Office (PMO) Support Lead

Job summary

We are looking for an organised, forward-thinking and collaborative PMO Support Lead to join our Business Transformation Programme (BTP) in the Programme Management Office (PMO) for a 23-months fixed term period. This role is instrumental in shaping, operating and continuously improving governance and reporting across NS&I’s change portfolio. You will also lead and develop a team of 4+ Project Support Officers, ensuring high -quality delivery, pastoral support and a positive team culture.

If you thrive in a fast paced programme environment, enjoy bringing structure to complexity, and have strong people leadership skills, this role offers a rewarding opportunity to make a visible impact.

Job Description
As the PMO Support Lead, you will be responsible for being the Secretariat for multiple key governance forums up to Board level, and key action and decision tracking across the Business Transformation Programme. You will also lead the Project Support Officer team in the Programme Management Office, ensuring workload balance, professional development and wellbeing.

Job description

• Secretariat responsibilities for multiple key governance forums up to Board level, including recording minutes, actions and decisions.
• Draft and maintain terms of reference, roles and responsibilities for governance forums.
• Work with stakeholders to develop governance forum agendas, prepare reporting packs, and collate updates for various reporting committees and other internal/external forums as required.
• Develop and maintain governance and reporting schedules, decision and action logs and controls and processes supporting robust governance and reporting.
• Lead and manage a team of Project Support Officers, providing task management, coaching and regular 1:1s.
• Monitor team capacity and escalate resource gaps or constraints to the leadership team.
• Support team development, embedding best practice and fostering a culture of continuous improvement.
• Identify and implement improvements and efficiencies across a large change programme, working collaboratively with a dynamic and highly skilled team to enhance delivery outcomes.

Person specification

1. Experience working in a programme or PMO environment with multiple stakeholders.
2. Ability to analyse complex information and present it clearly for different audiences.
3. Excellent organisational and time management skills, with the ability to manage competing priorities, work under pressure while maintaining high-quality outputs.
4. Previous experience leading or supervising a team in a project or programme environment.
5. Growth mindset with the ability to develop both yourself and your team in a complex delivery environment

Additional information on the ‘Essential Skills and Experience’ required for the role can be found in the Role Profile attached.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £45,800, National Savings and Investments contributes £13,268 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Some benefits of working at NS&I include:

• • Learning and development tailored to your role
  • An environment with flexible hybrid working options
  • 9-day fortnight scheme
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 28.97%
  • Generous annual leave – starting at 25 days, increasing to 30 days
  • Performance-related variable pay bonus
  • Enhanced maternity, paternity, adoption and shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply, please click the link on this advert and follow the steps to complete the application form.
In your application you will be asked to provide the following

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 500 word personal statement on the following essential skills and experience:
o Experience working in a programme or PMO environment with multiple stakeholders.
o Ability to analyse complex information and present it clearly for different audiences.
o Excellent organisational and time management skills, with the ability to manage competing priorities, work under pressure while maintaining high-quality outputs.
o Previous experience leading or supervising a team in a project or programme environment.
o Growth mindset with the ability to develop both yourself and your team in a complex delivery environment

We will assess applications on your career history and personal statement.

In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.
As part of this interview you will be asked to make a 10 minute presentation aimed at demonstrating your Essential Skills & Experience.

Interviews will take place on w/c 30 March 2026 but may be subject to change.

Right to Work

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.

If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term.

Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks

This role is subject to Baseline Personnel Security Standard and financial credit checks

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

For NS&I employees: If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

For existing permanent NS&I employees: Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.

For NS&I employees on a fixed term contract: If moving to another fixed term role, you will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.

For Existing Civil Servants: If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale. If you are transferring on promotion and your existing salary is within the advertised range, you will be offered a maximum of a 10% uplift on your existing salary (up to the advertised maximum).

For External Candidates: If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : jobs@nsandi.com
• Email : jobs@nsandi.com

Recruitment team

• Email : jobs@nsandi.com

Further information

The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact jobs@nsandi.com in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission info@csc.gov.uk

Attachments

Role Profile - PMO Support Lead (2) Opens in new window (pdf, 561kB)Benefits Leaflet - V2 updated 22-11-23 (20) Opens in new window (pdf, 413kB)Pension candidate-pack V1 (12) Opens in new window (pdf, 163kB)