Project Support Officer

Job summary

Are you self-motivated, passionate about continuous improvement and thrive on having autonomy to complete projects and tasks?

Would you like the opportunity to be a part of a team that makes a real difference by improving services for our customers?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA roles: Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

As a Project Support Officer, you will be responsible for supporting and managing the delivery of programmes, projects and work streams. You may lead low-risk/low-complexity projects yourself, or form part of a wider team supporting the delivery of larger projects or programmes. The defining aspect of this role is project delivery: you will be dealing with the delivery of change within the organisation and to our customers, so we would love you to bring your experience of delivering change to our team.

You will be responsible for supporting the delivery of delivering digital, technology and business change projects within a well-structured programme environment, using a range of processes, tools and techniques to ensure that the changes that really matter to our customers are delivered effectively and efficiently.

You will work within multi-disciplinary, matrix-managed teams, using detailed planning and collaborative working to help create the right work environment for teams to deliver and achieve successful business outcomes.

Your responsibilities will include, but aren’t limited to:

Planning & Scheduling: Implement and maintain appropriate processes to enable effective planning and scheduling.

Monitoring & Reporting: Establish and maintain project controls, keeping the Project Manager aware of the project status. Prepare project performance reports, gathering information from stakeholder and presenting data.

Stakeholder Management: Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties. Draft and sign-off correspondence.

Financial Control: Monitor project spend and contribute to the compilation of budgets and the development of the business case. Ensures an accurate asset register is maintained.

Risks & Issues: Manage potential risk areas, working with risk managers and escalating as appropriate.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile.

Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To thrive in this role you will have strong communication and stakeholder engagement skills with the ability to communicate, influence and challenge across all levels. You are a highly resilient person who handles change well and naturally adapts to changing workloads and environments. Your leadership skills enable you to bring teams together to deliver positive outcomes.

You have experience in balancing multiple priorities and dealing with ambiguity, and enjoy having autonomy in your role, taking the lead in organising and prioritising tasks while being a confident and an independent thinker.

You enjoy managing a varied and challenging workload; having the capability and confidence to not only provide project support for large scale projects but to also take the lead on smaller projects when appropriate.

Working hours, office attendance and travel requirements

This role is full time only. Full time roles at DVLA consist of 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available, and you should discuss this with the vacancy holder before applying.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Project Delivery Framework - Planning (working)

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%, depending on chosen pension scheme
• Flexible working options where we encourage a great work-life balance
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Free parking

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The selection process for this role will be:

Stage 1: Situational Judgement test

Stage 2: Sift of CV and personal statement

Stage 3: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Situational Judgement test

At this stage, you will be assessed against the following Success Profile elements:

1. Ability

After submission of the first stage of your application (personal details), you will be invited to complete a Civil Service Situational Judgement test. If you successfully pass the test, you will be invited to complete the full application (please see ‘stage 2: sift’ for further information).

Please complete the online tests as soon as possible (within 24-48 hours is recommended) to give yourself enough time to complete your full application (please see ‘stage 2: sift’ for further information). Both the online test and the full application must be completed by the closing date on the advert, otherwise your application will be rejected.

Guidance for the tests will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Stage 2: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following essential criteria:

• Proven planning and organisational skills; able to prioritise effectively
• Demonstrable delivery focus; self-motivated with independent problem solving skills
• Experience of working with a diverse range of stakeholders and building strong working relationships

Should we receive a high volume of quality applications, we may invite a shortlist of the highest scoring candidates to interview. This means that some applications that meet the required standard could be placed ‘on hold’ after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put ‘on hold’ once the sift has been completed. Following interviews, any applicants remaining on hold will be notified by the panel of the next steps regarding their application.

The sift will take place week commencing 25/05/26.

Stage 3: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Experience - Managing change well and naturally adapting to changing workloads and environments.

Behaviours – Leadership & Working Together.

Technical – Project Delivery Framework - Planning (working).

Interviews will take place week commencing 08/06/26

This interview will be conducted in person at our DVLA Swansea office, Longview Road, Morriston, Swansea, SA67JL. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit theHow We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jemma Avo
• Email : ITSRecruitment@dvla.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments

DVLA Digital Job Brochure - V1 2025 Opens in new window (pdf, 2074kB)ITS-GDD-PD-DM-ADM-PSO-HEO-Project Support Officer - V2.0 Opens in new window (docx, 119kB)