Project Support Officer

Job summary

The role:

This role will be responsible for supporting the delivery of regulatory projects and programmes. It enables the smooth running of projects and programme supporting the project delivery team through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf

You will work closely with the priority project and programmes teams and working groups as well as wider colleagues across the Commission to ensure that we have effective oversight and monitoring of priority project activity and that we have a consistent drumbeat rhythm across the organisation

You will manage your own workload with the guidance and support of your line manager and prioritise tasks to ensure key project timelines are met specific work requirements.

Job description

Your responsibilities:

• Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plans documentation.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission’s portfolio and project delivery frameworks and contributing towards its continuous improvement.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Person specification

What we’re looking for:

Essential criteria:

• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that is clear and concise.
• Proven ability to identify risks and issues and to escalate quickly whilst proposing solutions.
• A solution orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines

Desirable criteria:

• Relevant project management qualification (APM, Prince 2, Agile)
• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.

Benefits

Alongside your salary of £35,000, Gambling Commission contributes £10,139 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of an interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 27th September 2026.

Interviews are expected to be held week commencing Monday 5th October 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

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If you want to contribute to work that makes a meaningful difference and join an organisation that is a force for good, we would be delighted to receive your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Project Support Officer Job Advert (TBC) Opens in new window (pdf, 183kB)