Project Support Officer (Digital)

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

At the forefront of digital transformation in energy regulation, we’re looking for a Project Support Officer to join us and support the delivery of high-impact digital projects that underpin the UK’s transition to a smarter, cleaner and more resilient energy system.

This is a six-month fixed-term contract with the opportunity to play a vital role in some of our most innovative digital portfolios. Whether it’s supporting work in AI, data or digital platforms like Salesforce, this role offers exposure to cutting-edge initiatives that will shape the energy system of the future. You’ll gain experience working across multidisciplinary project teams, while contributing to the smooth, efficient operation of our digital delivery efforts.

You’ll be part of a collaborative and high-performing team, working closely with delivery managers and stakeholders to ensure we stay on track to achieve real-world outcomes. This role is fast-paced and diverse, offering insight into a broad range of delivery activities while building your skills in digital transformation and project co-ordination.

We’re looking for someone with experience in digital project environments, who can confidently support plans, schedules, data collection and risk tracking across multiple workstreams. You’ll bring a proactive mindset, attention to detail, and a willingness to collaborate across teams to get the job done.

In return, you’ll join a supportive and inclusive workplace, with flexible working arrangements and access to a generous benefits package. What’s more, you’ll gain valuable insight into government project delivery frameworks and be part of a team making a tangible difference in the energy sector.

Our Digital, Data and Security Services department has a critical purpose to support digital innovation and delivery across the organisation, helping our teams work smarter, more efficiently and with greater transparency. This is your chance to be part of that mission and contribute to Ofgem’s digital future.

Read on and find out more.

Job description

Key Responsibilities

• Planning and scheduling - Help establish and maintain systems for effective planning and scheduling.
• Monitoring and reporting - Assist in maintaining project controls and in producing project reports.
• Admin - Manages project files using robust version control. Organises and supports key project meetings.
• Stakeholder - Helps maintain the stakeholder log and escalates stakeholder engagement issues to Delivery Management, Portfolio Management or Relationship Management colleagues as needed.
• Financial control - Helps monitor project spending and contributes information to the Business Case Analysts.
• Risks and issues - Assist with and maintain risk and issue logs, escalating as appropriate.
• Digital and Data - Collects and shares data in line with data standards. Uses data analytics and digital tools to compile and present information that aids in monitoring the progress of projects.

Additional Responsibilities

• Actively engage with the wider profession to ensure sharing of best practice and promote continuous improvement
• Respond to ad-hoc requests as directed

Key Outputs and Deliverables

For a group of in-flight projects:

• Schedules: Coordinates and helps maintains project schedules, ensuring timelines are kept current and aligned with delivery milestones
• Risk and Issue Logs: Maintains and actively monitors risk and issue logs, ensuring timely escalation and mitigation actions.
• Budget Trackers: Tracks project budgets and expenditure records.
• Resource Plans: maintains resource plans to document workforce and asset allocation across projects.
• Performance Updates: Prepares and delivers regular performance updates to the Project Steering Group and Portfolio Governance forums.

Key Stakeholder Relationships

Internal

• Delivery Management
• Portfolio Management

Person specification

Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 750 words).

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below:

Essential Criteria:

• Experience working in a Project Support or PMO role in a digital project environment. (Lead Critieria)
• Experience in supporting the development of delivery plans, including milestones, and success metrics

Desirable Criteria:

• Experience in working with multiple in-flight projects
• Experience in a government context

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lisa Buchanan
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Attachments

Role Profile_Project Support Officer 1b Opens in new window (pdf, 136kB)Candidate Pack_Project Support Officer Opens in new window (pdf, 656kB)Terms & Conditions April 2025 Opens in new window (pdf, 323kB)