Public Reporting & Stakeholder Officer

Job summary

Ofgem’s Delivery & Schemes directorate delivers some of the UK’s most high-profile low-carbon and social programmes. These schemes support vulnerable consumers, drive decarbonisation and help accelerate the transition to a low carbon energy system. They represent over £13 billion of investment each year, and our ability to report clearly, transparently and consistently on their performance is central to maintaining public trust and demonstrating value for money.

We are now looking for a Public Reporting & Stakeholder Officer to join our Enquiries & Engagement Centre of Excellence. This is an excellent opportunity for an individual who enjoys crafting high quality written content, engaging with a broad range of stakeholders and contributing to how a major regulator communicates its impact.

In this role, you will play a pivotal part in coordinating the production of Ofgem’s statutory quarterly and annual scheme reports. These reports are read by government departments, Parliament, industry, consumer groups and the public, and they form a core part of Ofgem’s commitment to openness and accountability. You will work closely with colleagues across Delivery & Schemes to gather information, translate complex evidence into clear and accessible narratives and ensure that all published materials are accurate, compelling and compliant with accessibility requirements.

Your contribution will extend beyond report production. You will also support Ofgem’s wider stakeholder engagement work, helping to strengthen communication with government partners, regulated companies, charities, consumer bodies and other organisations involved in scheme delivery. This may include preparing briefings, supporting meetings and events and gathering insight that helps refine our engagement approach. Through this, you will help reinforce Ofgem’s reputation for professionalism, transparency and high quality communication.

To thrive in this role, you will bring strong organisational skills, excellent attention to detail and the ability to manage multiple deadlines in a fast-paced environment. You will be able to see both the detail and the broader context, ensuring every publication is factually robust while also telling a clear, compelling story about the impact of our schemes. You will also be comfortable working collaboratively with colleagues and external partners, adapting your communication style to suit different audiences and situations.

This is an exciting opportunity for an individual looking to combine analytical thinking, clear writing and meaningful engagement, while supporting programmes that make a real difference to consumers and contribute to the UK’s transition to net zero.

Job description

Key Responsibilities

• Coordinating the production of quarterly and annual reports and being the primary driving force behind report production to ensure deadlines are met
• Collaborating with internal stakeholders across Delivery and Schemes to define content requirements and create high quality content for published Delivery and Schemes reports
• Analysing content and related datasets to ensure that reports are accurate, clearly presented, logical and engaging
• Drafting report content and helping to translate data into something that is accessible, engaging, and informative to a wide audience
• Ensuring style and format consistency across reports, whilst adhering to organisational brand and style guidelines
• Ensuring reports comply with accessibility regulations
• Seeking feedback from internal and external stakeholders and revising content as required
• Maintaining, developing, and improving internal report production processes
• Support colleagues to run effective external stakeholder engagement with tasks that could include –
  • Setting up and administering internal and external meetings
  • Supporting development and delivery of virtual and face to face events
  • Coordinating creation of briefings
  • Using effective channels for communication
  • Sharing insights from stakeholder engagement interactions with relevant teams
  • Analysing the effectiveness of external engagement to help inform current and future engagement strategies

Key Outputs and Deliverables

• Ensuring reports are successfully delivered to a high standard within given timescales
• Timely and effective engagement with stakeholders to define content requirements and seek feedback to refine report content
• Informative, engaging and concise writing to communicate the story behind the data, in plain English
• Ensuring uniformity of design and identifying and implementing improvements to report designs
• Compliance with accessibility regulations
• Effective support for external stakeholder engagement activities (events, meetings, newsletters, webinars)

Person specification

Essential Criteria

• An ability to scrutinise and refine written work, verifying that outputs are accurate, well-structured, coherent, professionally presented, and communicate effectively (Lead Criteria)
• Skilled at planning and coordinating input from a variety of sources to deliver high-quality work on time (sometimes to tight deadlines), with minimal supervision
• Strong interpersonal and collaboration skills with an ability to build and maintain excellent relationships
• Demonstrated ability to work independently as a self-starter, using initiative to identify and drive forward tasks, while managing multiple concurrent projects with
  resourcefulness and proactivity when issues arise.
• Analytical skills to identify errors and inconsistencies in written content and data

Desirable Criteria

• Knowledge of or an interest in renewable energy and energy efficiency
• Experience of developing and delivering stakeholder engagement

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lisa Buchanan
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Candidate Pack_Public Reporting & Stakeholder Officer_445240 Opens in new window (pdf, 663kB)Role Profile - Public Reporting & Stakeholder Opens in new window (pdf, 163kB)Terms & Conditions April 2025 Opens in new window (pdf, 323kB)