Quality and Performance Coordinator

About the Role

Are you passionate about driving service excellence and continuous improvement? We are looking for a dynamic and experienced Quality and Performance Coordinator to lead the development and delivery of quality assurance and performance improvement across our Highway Operations Service.

This is a pivotal role that ensures our operational outputs meet industry standards, statutory obligations, and corporate priorities. You’ll be at the forefront of embedding a culture of quality, safety, and performance excellence, while supporting strategic decision-making through robust data analysis and reporting.

Key Responsibilities

• Lead the implementation of a quality assurance framework across Highway Operations.
• Oversee performance monitoring systems, audits, and improvement initiatives.
• Ensure compliance with ISO standards and statutory requirements.
• Produce performance reports and dashboards for senior leaders and elected members.
• Drive continuous improvement through data-led insights and stakeholder engagement.
• Represent the service in public forums, political engagement, and partnership collaboration.

About You

You’ll bring:

• Proven experience in quality assurance and performance roles.
• Strong analytical skills and the ability to translate complex data into actionable insights.
• Excellent communication and influencing skills across diverse stakeholder groups.
• A collaborative leadership style and a commitment to service transformation.
• Knowledge of ISO standards, performance frameworks, and quality improvement methodologies.

Desirable Skills

• Experience in a political or local government environment.
• Familiarity with benchmarking, asset management, and advanced analytics tools.
• Ability to deliver training and embed cultural change.

Qualifications

• Relevant professional qualification or extensive experience in a similar role.

Why Join Derbyshire County Council?

As one of Derbyshire’s largest employers, we offer a supportive and dynamic working environment where employees are valued and rewarded and benefits for this role include:

• Generous annual leave scheme - 27 days (increasing to 32 after 5 years of service) plus Bank Holidays
• Flexible working options - hybrid working arrangements & flexi-time, allowing up to 2 further days off per month
• Excellent Local government pension scheme
• Comprehensive wellbeing package – including physiotherapy, counselling, and occupational health support
• Electric and hybrid vehicle salary sacrifice scheme – lease a brand-new energy-efficient car with no deposit, inclusive of insurance, servicing, maintenance, breakdown cover and tyres.

We’re committed to helping you achieve a healthy work-life balance and reach your full potential. This is a fantastic opportunity to play a key role in shaping the quality and performance of a vital frontline service. If you're ready to use your expertise to drive improvement, influence change, and make a real impact across Derbyshire’s highways, we’d love to hear from you.

Apply today and help us deliver excellence for our communities!

Provisional Interview Date: Week Commencing 15 December 2025

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.