Quality Assurance and Standards Officer

An exciting opportunity to lead real change across the housing service

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

The Quality Assurance Team for the Housing Service is responsible for ensuring the service is compliant with its legal and regulatory responsibilities, developing and implementing lasting improvements and quality checks across key housing processes, and acting as a critical friend when it comes to the performance of service delivery.

As a Quality Assurance and Standards Officer you will play a key role in supporting the Housing Service to prepare for future inspections from the Regulator of Social Housing. You will keep the Housing Service informed of, and held to account against, regulatory requirements, national policy, legislative changes and best practice across the Housing and Local Government sector.

Working with staff at all levels, you will lead projects to develop, review and monitor the delivery of strategies, policies and processes across the Housing Service, ensuring we meet all expected requirements and provide effective, efficient services that prioritise tenant and leaseholder safety and satisfaction.

The Person The ideal candidate will be an excellent facilitator; someone who can quickly get to the root cause of complex issues by pulling together a wide evidence base and can explain these simply to a range of audiences. You’ll be able to quickly build rapport with managers, staff and tenants, ensuring that everyone’s voice is heard in driving forward solutions and improvements to services. Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment