Quality Assurance Data Analyst

Permanent
Full Time 37 hours per week

This is an exciting opportunity to join our Safeguarding, Quality Assurance, Performance and Partnerships Service and play a key role in supporting quality assurance, performance monitoring and service improvement across Children's Services.

About Us

The Safeguarding, Quality Assurance, Performance and Partnerships Service plays a key role in promoting and supporting high-quality practice across Children's Services. We provide oversight, challenge and support through audit activity, performance reporting, thematic review work and partnership activity to help improve outcomes for children and families.

The service is committed to developing a strong learning culture where performance information, quality assurance activity and feedback from children, families and partner agencies are used to drive continuous improvement.

About the Role

Working within the Safeguarding, Quality Assurance, Performance and Partnerships Service, you will provide dedicated support to the Quality Assurance Team, supporting improvement activity across Children's Services.

You will have skills in collecting, analysing and presenting performance and quality assurance information and data to support the team in identifying strengths, emerging themes, and areas for development.

The role will involve the co-ordination and administration of monthly audit activity across the whole service, including allocating audits and moderations, tracking completion rates and supporting the production of audit findings and reports. You will work closely with the team manager to develop and maintain effective systems for monitoring quality assurance activity and tracking the impact of improvement actions.

You will be responsible for producing a range of performance and quality assurance reports, dashboards, graphs and infographics. Working closely with the manager you will support the production of monthly Highlight Reports, service-specific reports, thematic reviews, annual reports and partnership reporting activity.

You will be proficient in using excel and maintain systems for tracking escalations, audit actions, inadequate practice processes and feedback from children, families, practitioners and professionals, helping to ensure that improvement activity is monitored and progress is understood.

We offer a flexible hybrid working model. While daily office attendance is not required, post holders may be expected to attend the office on occasion for in-person meetings to support effective collaboration and service delivery. We are happy to discuss your requirements.

We are looking for a highly organised and analytical individual who is passionate about using data and information to support practice improvement and positive outcomes for children and families.

You will:

• Have experience of collecting, analysing and presenting data and information.
• Be confident using spreadsheets, databases, reporting tools and data software, including Excel, Power BI or similar systems.
• Have experience of producing reports, dashboards, presentations and performance information.
• Demonstrate excellent attention to detail and a commitment to producing accurate, high-quality work.
• Be able to identify trends and patterns from a variety of information sources and present these clearly.
• Have experience of coordinating activities, maintaining tracking systems and monitoring progress against timescales.
• Demonstrate strong organisational skills and the ability to track/manage multiple priorities simultaneously.
• Build effective working relationships with practitioners, managers and partners across Children's Services.
• Be committed to supporting a learning culture through the use of data, quality assurance findings and performance information to strengthen practice and improve outcomes.
• Have excellent communication skills and the confidence to work collaboratively with colleagues at all levels of the organisation.

Experience of working within Children's Services, social care, safeguarding, quality assurance, performance, business intelligence or a related field would be advantageous.

Bring your analytical skills, attention to detail and passion for service improvement to our team and join us as a Quality Assurance Data Analyst, Performance and Partnerships Service.

This role provides an excellent opportunity to support practice and service development by ensuring that quality assurance, performance and partnership activity is underpinned by timely, accurate and meaningful information.

What We Can Offer You

• There are many benefits to joining Devon County Council and in exchange for your dedication, skills and experience we can offer a number of employee benefits including:
• Generous annual leave and the ability to purchase additional annual leave.
• Flexible working opportunities and promotion of a healthy work-life balance, including working from home where possible.
• Employee Assistance Programme and a range of wellbeing services.
• Membership of the Local Government Pension Scheme.
• Discounts at over 900 national and local retailers through our employee benefits platform.
• Cycle to Work Scheme.
• Electric Vehicle Salary Sacrifice Scheme.

For an informal discussion please contact Ellen Collins Ellen.Collins@devon.gov.uk

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to see the Job Description

Additional Information

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required.For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.