Quality Assurance Officer

Job Description

The London Borough of Harrow is seeking a dedicated Quality Assurance Officer to join our Adult Social Care, Safeguarding, and Quality Assurance Team. This pivotal role is responsible for monitoring and elevating the standard of service delivery across the borough. Using a proactive, risk-based approach and the Safety Helix framework, the postholder will conduct provider visits to ensure that the local marketplace maintains high-quality provision and remains compliant with regulatory standards.

The successful candidate will act as a champion for best practice, working directly with providers to drive service improvements through forums and collaborative engagement. You will be responsible for identifying non-compliance and implementing necessary corrective actions to resolve poor practice. Close collaboration with the Safeguarding Team is essential, including participation in case conferences and addressing complex issues within delivery organisations.

Beyond provider oversight, you will serve as a vital link between the Council and the community. This involves supporting Adult Services consultation exercises and facilitating meaningful engagement with service users and carers to ensure their voices inform service development. Applicants should possess strong communication skills and a commitment to safeguarding vulnerable adults. Please note that this role may occasionally require a flexible approach to working hours to meet the requirements of the service.

The successful candidate will have:

• Significant experience of service user and carer engagement and consultation
• Experience in monitoring services to specified quality criteria
• Dealing with difficult providers in a non compliance situation
• Working with providers to improve quality of service
• Working with Safeguarding on extreme cases
• Report writing and risk management experiance as well as contractual knowledge
• GCSE or equivalent Qualification
• Evidence of further education

This post will require a satisfactory enhanced DBS check.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn