Quality Assurance Officer

Benefits

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About the Role

Are you passionate about maintaining high standards and improving quality across services? We are seeking a proactive and detail-focused Quality Assurance Officer to join our team and play a key role in supporting excellence across Leeds Conservatoire and University Centre Leeds.

In this role, you will be responsible for ensuring effective quality assurance processes are in place, supporting compliance with internal policies and external regulatory frameworks, and helping to drive continuous improvement. You will work closely with colleagues across teams, acting as a key point of contact for quality-related matters and ensuring accurate monitoring, reporting, and documentation of key processes.

This is an excellent opportunity for someone who thrives in a busy, customer-focused environment, enjoys problem-solving, and is confident managing a varied workload with competing priorities.

What You Will Do

• Act as a key point of contact, liaising effectively with internal teams and external agencies to support smooth communication and service delivery.
• Provide a responsive, customer-focused administrative service, supporting the Quality team to manage a wide range of daily priorities and fluctuating demands.
• Manage and develop high-quality administrative processes, including complaints, appeals, disciplinary procedures, student representation, committee servicing, audits, and policy documentation.
• Monitor compliance and reporting, tracking key processes, identifying trends, and providing recommendations for improvement and risk mitigation.
• Support adherence to quality frameworks and regulatory requirements, including internal policies and external standards such as OfS, OIA, CMA and GDPR guidelines.

About You

• GCSE English (Grade 4/C or above) is essential, together with a Level 3 qualification in IT or Business Administration, or significant relevant experience demonstrating a strong breadth and depth of administrative knowledge and expertise.
• Proficient in Microsoft Office applications and databases
• Highly organised and detail-oriented, with the ability to manage competing priorities, meet demanding deadlines and deliver accurate outcomes.
• Excellent communication and customer service skills with the ability to build effective relationships and work collaboratively with colleagues and stakeholders at all levels.
• Able to use own initiative, solve problems, manage change and make sound decisions on routine matters with minimal supervision.
• Able to handle sensitive and confidential information appropriately

About Us

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.

We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.

As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.

Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.