Quality Assurance Officer - Adult Social Care

• Candidate_Pack_-_People_Directorate_-_May_2026
• Quality_Assurance_Officer_Adult_Social_Care_-_JD_PS_May_26

Please apply online via the link provided.

If you are passionate about improving practice, influencing quality and supporting better outcomes for vulnerable adults, this could be the perfect next step in your career. Join us as a Quality Assurance Officer and help shape high-quality Adult Social Care services that make a meaningful difference every day.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This role includes an expectation to work from our Time Square office two days per week, alongside flexible working arrangements.

About you...

As a Quality Assurance Officer, you will lead and support our annual audit programme, playing a key role in driving continuous improvement. Your social work knowledge and experience will strengthen our audit activity and support better outcomes for vulnerable adults. We are therefore looking for a qualified Social Worker with experience in Adult Social Care and a strong commitment to building positive relationships with colleagues, both internally and externally. You will also have a sound knowledge of the Care Act 2014 and related legislation. You will bring in-depth knowledge of what works well for vulnerable adults and a clear understanding of what good practice looks like. You will be confident in using a range of information sources, including statistical data, audit findings, research evidence, feedback from families and the voice of the vulnerable adult, to understand the collective impact of the teams. Ideally, you will have experience of audit work, however, at a minimum, you will have excellent knowledge of operational practice in Adult Social Care and a strong understanding of what high-quality practice looks like.

About the team...

The Quality Assurance Officer sits within the Commissioning service and is part of a small team of experienced social work managers and skilled support staff. We work closely with Adult Social Care colleagues to deliver our functions effectively. We know that social work, while rewarding, is not always easy. We take a relational approach in all that we do and are committed to providing consistency for the vulnerable adults we support, while building strong working relationships with colleagues in Adult Social Care and with external partners. To support high-quality, consistent practice, we offer a regular and comprehensive learning and development programme, alongside bespoke training tailored to the needs of the Quality Assurance team. We also recognise this is a unique role and as such you will benefit from a strong induction plan and will have direct support and guidance from the Head of Quality Assurance.

Key responsibilities...

• Overall implementation of our quality assurance framework to evidence continuous improvement
• Support the Head of Service to deliver the annual audit programme
• Co-ordinate and facilitate forums with senior managers to progress the audit programme
• Engage with social work teams to implement actions from audits
• Facilitate and manage learning events
• Work closely with the Principal Social Worker and internal colleagues and multi-agency partners on our practice improvement work
• Write regular reports on audit activities, outcomes and learnings
• Attend and contribute to quality assurance forums locally and regionally
• Contribute to inspection activities
• Stay up to date with legislation and statutory requirements

Our benefits

• 28 days annual leave increasing to 33 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Paid employee volunteering scheme.
• Local government pension scheme, with life insurance cover.
• Electric vehicle salary sacrifice scheme (subject to eligibility).
• Reimbursement of Social Work England registration.
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

Find out more about all our benefits or see the candidate pack.

Our values

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

Reasonable adjustments

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.

Interview date

Interviews date is to be confirmed.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Kogie Perumall, Head of Quality Assurance on 01344352767.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please