Quality Assurance Officer - Capital Programme

Job Description

Job Title: Capital Programme Quality Assurance Officer

Salary: £33,531 - £38,052 per annum

Grade: D

Contract Type: Permanent

Working Hours: 37 Hours - Full Time, Monday - Friday

About the Department

Our customers are at the heart of everything we do and therefore we are seeking an exceptional individual to join us as a Quality Assurance Officer for our Capital Programme Team. As one of our Quality Assurance Officers you will be required to liaise with our residents, colleagues across various departments and contractors on a daily basis, ensuring a high level of customer service is provided at all times.

This is a varied, fast paced, demanding role which will include liaising with our contractors to discuss ongoing Capital Programmes works.

To be considered for this role, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise. 

You will need to be flexible and adaptable, with the ability to multi-task, with an eye for detail. You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes.

About the Role

The role will also include investigating complaints and enquiries relating to all Capital Investment programmes.  You will be required to produce formal responses to our customers including residents, Cllr’s, MP’s and MEP’s, within agreed timeframes, which will require you to have highly developed verbal and written skills. Other key duties include:

• Carry out quality checks of applicable certification related to programmed works to ensure compliance with legislation.
• Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholders 
• To work with the Capital Programme Quality Manager to implement service improvements with our Contractors by analysing complaints data and identifying trends within the data.
• Act a Project Support for the Capital Programme Project Manager on all legal cases, monitoring actions through to completion
• To oversee investigations and written responses for complaints, enquires and Ombudsman’s cases arising for the programmes

What We’re Looking For

Key experience and skills required:

• Able to use initiative and work pro-actively.
• A good sense of judgement, for example, in determining priorities and which issues should be brought to the attention of senior management.
• Able to develop and maintain effective working relationships.
• Organised; to work to deadlines.
• Advanced written and oral communication skills and proficiency in ICT.
• To behave in accordance with our values.
• Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.
• Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.

DBS Check: No DBS required for this role

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 19th February 2026

Closing Date (Internal & External): 8th March 2026

Interview Date: To Be Confirmed

Additional Information

If you would like an informal chat about the position, please feel free to email Alisha Brooks on alisha.brooks@thurrock.gov.uk

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council