Summary

What you'll do

As the Quality, Development and Performance Lead at Notting Hill Genesis, you'll drive service improvement across Supported and Temporary Housing, ensuring we deliver safe, high-quality homes and services that reflect our customer strategy and Better Together commitments. Leading a team of specialists, you'll embed good governance, monitor performance, and champion continuous improvement. This is a strategic role with real impact by shaping policy, guiding service development, and ensuring our work is informed by insight and resident voice.

How you'll do it

• Manage a quality framework that provides assurance to senior leaders and drives service improvement.
• Lead serious case reviews and escalate risks, maintaining directorate risk registers and business continuity plans.
• Oversee performance reporting, data analysis, and quality insight updates.
• Horizon scan for best practice and oversee pilot programmes and improvement action plans.
• Develop learning programmes, training offers, and career pathways to build capability across the service.
• Represent Supported and Temporary Housing in policy discussions, ensuring compliance with regulations and legal changes.
• Lead on tenders, strategic partnerships, and service development projects that enhance our offer to residents.
• Ensure the Impact Fund is used effectively to reduce hardship and promote wellbeing.
• Collaborate with IT and internal services to ensure systems meet operational needs.
• Contribute to annual business planning and represent NHG at external forums.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Project management experience, including leading improvement programmes and service development initiatives.
• Understanding of supported housing and the needs of specialist resident groups, including those with complex needs or vulnerable circumstances.
• Proven ability to interpret and respond to regulatory requirements, ensuring compliance and strategic alignment.
• Experience managing operational teams and working collaboratively across departments and external partners.
• Strong stakeholder management skills, with the ability to influence, challenge, and build effective networks.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now!

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.