Quality Improvement Officer

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Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

You will work with managers and colleagues across Adult Social Care to help us improve the quality of the way we work. This will include reviewing processes, policies and ways of working, identifying where improvements can be made and helping to put positive changes in place.

You will help turn information into meaningful improvements by producing reports, highlighting issues and recommending solutions. You’ll work with colleagues to put agreed actions into practice and monitor how well changes are working.

You will also act as a Senior User for our in-house IT systems, making sure the needs and experiences of the people using our systems are heard. You’ll work with users to identify improvements, support system changes and help make sure our systems are effective, practical and easy to use.

The key responsibilities include:

• Work with Liquidlogic users across Adult Social Care to understand their needs and identify where systems and processes could be improved.
• Work with the System Development Lead and other colleagues to help develop and put agreed system improvements into place
• Support in testing and introduction of system changes, making sure they meet the needs of people who use them.
• Help communicate changes clearly so that colleagues understand what is changing and how it will affect their work.
• Identify problems and use your initiative to problem sole to find practical solutions.
• Provide advice and support to colleagues and help people to understand and adopt new processes and ways of working.
• Build positive working relationships with colleagues across Adult Social Care and work together to deliver improvements.
• Take part in meetings, working groups and professional networks, sharing ideas and contributing to the continued develop of the service.

This role would suit someone who is solution-focused, enjoys working with others to solve problems and is passionate about improving services.

You’ll be confident working with colleagues at different levels, able to listen to what people need and turn this into practical improvements. Experience of Liquidlogic or a similar case management system would be particularly valuable.

You’ll also be comfortable using your initiative, managing competing priorities and supporting others through change.