Re-housing Co-ordinator

Job introduction

For an informal discussion, please contact Lorraine Bourton, Re-housing Manager or Dominique O'Neill, Re-housing Team Leader on 01273 296686.

About the role

The Re-housing Co-ordinator role has a crucial part to play in the effective management of empty properties and facilitating the mutual exchange process. The team re-let, on average 600 empty properties and facilitate over 200 mutual exchanges.

You will need to be prepared to work in a busy, pressurised, customer focussed team, working within tight time scales in order to achieve agreed targets. The role requires good team working with the other Co-ordinators where communication is key. Daily management of the mailboxes and arranging viewings whereby up to 3 households could be in attendance, plus co-ordinating the attendance of Support Workers, Occupational Therapists or third parties requires excellent organisation skills and the ability to carry out numerous different tasks at the same time. You will need to be committed to providing excellent customer service and be able to deal with frustrated, vulnerable or angry applicants.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).