Recruitment Officer

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

The Recruitment Officer provides critical administrative and coordination support across the recruitment lifecycle, ensuring campaigns run smoothly, records are accurate and candidates and hiring panels receive timely, professional communications. Reporting to the Recruitment Advisor, the role manages adverts, application handling, interview scheduling, documentation quality and ATS data integrity. Working within the Civil Service Success Profiles and Recruitment Principles frameworks, the role maintains robust audit trails, enables reasonable adjustments and helps progress vacancies to agreed SLAs.

Job description

Key Responsibilities

Campaign Administration & Candidate Co-Ordination

• Set up requisitions and adverts in the ATS, publish to approved channels, manage candidate communications, collate eligibility/right‑to‑work documents and support offer/PECS admin.

• Ensure prompt, accurate responses to candidate queries.

Interview & Assessment Scheduling

• Coordinate panel availability, book rooms/virtual links, issue interview packs and scoring sheets, confirm reasonable adjustments, send invites and confirmations and record outcomes.

Data Quality & Compliance

• Maintain complete, audit‑ready records.

• Follow naming/versioning conventions and data protection requirements. Resolve data gaps and discrepancies.

• Ensure HR documentation meets legal and policy standards, supporting audits and governance requirements.

Advert Preparation & Content Support

• Draft and proof adverts using approved templates and language, ensure brand/policy compliance and track response volumes.

MI Reporting & Continuous Improvement

• Analyse routine status reports flag bottlenecks to the Recruitment Advisor and suggest template/process improvements.

Person specification

• Proven experience providing administrative support within recruitment or HR processes or regulated environment (Lead Criteria).

• Strong organisational skills with the ability to prioritise tasks and meet agreed SLAs (Lead Criteria)

• Strong communication skills, both written and verbal, with a customer-focused approach.

• Ability to work collaboratively within a team and with hiring managers to progress campaigns effectively.
• Experience working within the UK Civil Service or wider public sector, with knowledge of recruitment governance and controls.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : P&EEvolve@ofgem.gov.uk
• Email : P&EEvolve@ofgem.gov.uk

Recruitment team

• Email : P&EEvolve@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

Attachments

487001 -Candidate Pack - Recruitment Officer Opens in new window (pdf, 603kB)Recruitment Officer - 487001 - Job Role Opens in new window (pdf, 141kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)