Regional Income Manager - 7728

Title: Regional Income Manager

Contract Type: Fixed Term Contract, 11 Months

Salary: £57,904 per annum to £63,032 per annum (London weighted salary) dependant on experience

Grade: 10

Reporting Office: Stratford London

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 28th April 2026

Interview Dates: 5th & 6th May 2026

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Income Team at L&Q:

At L&Q, we’re transforming how we deliver income management through our Operational Excellence strategy focused on consistent, high-quality services that improve outcomes for residents and the business.

We’re looking for an experienced Regional Income Manager (11 month FTC) to take ownership of a large, complex portfolio, leading multi-disciplinary teams to deliver strong income collection, reduce arrears, and drive performance across the full arrears lifecycle.

This is a hands-on leadership role where you’ll combine operational grip, stakeholder influence, and sector expertise to deliver measurable results.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Leading and developing teams managing 9,000–20,000 accounts, delivering against multi-million-pound arrears portfolios (£5.5m–£8.5m)
• Driving income maximisation and debt recovery performance, ensuring consistent delivery against KPIs
• Creating a high-performance culture, coaching and developing Customer Account Managers to deliver results
• Taking ownership of complex arrears cases, working with legal partners, local authorities and external agencies to drive resolution
• Using data and performance insight to identify risks, improve outcomes and influence senior decision-making
• Embedding a “one team” approach across Income Management, working collaboratively to improve service delivery and customer outcomes
• Supporting continuous improvement, policy development and operational strategy

What you'll bring:

• Leadership and Management Skills: Experience managing teams in a fast-paced, results-focused environment, with the ability to motivate and mentor staff to achieve their best. A proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
• Advanced Communication and Customer Service: Exceptional communication skills to interact effectively with team members, residents, and a wide range of stakeholders.
• Knowledge of Housing Law and Court Procedures: In-depth understanding of Housing Law, Landlord and Tenant Law, and welfare reform, with the ability to oversee legal debt recovery processes.
• Organisational and Problem-Solving Abilities: Self-motivated and well-organised, with a talent for prioritising tasks to meet deadlines and support organisational objectives.
• Collaboration and Stakeholder Management: Strong interpersonal skills to work proactively with internal teams and external partners, creating holistic solutions for complex arrears cases.
• Data Analysis and Performance Management: Ability to produce and analyse performance management information, supporting decision-making at the Senior Management level.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!