Regional Property Services Manager

Our Vacancy

You’re an experienced leader in property and repairs services who will be the face of the Repairs Team in your region. You’ll play a pivotal role in shaping and delivering our Repairs strategy, leading the integration and transformation of your services to provide outstanding outcomes for our residents.

As our Regional Property Services Manager, you’ll be the lead voice and visible presence for legal disrepair, and you’ll share joint responsibility for voids management in the Northeast London region. You’ll bring clear direction and stability to a diverse and complex portfolio, including responsive repairs, disrepair, voids, aids and adaptations, damp and mould issues, and planned property maintenance. Your focus will be on embedding a culture of accountability, collaboration, and resident-focused delivery.

You’ll manage a team of Disrepair and Voids Surveyors and work closely with senior leaders, contractors, frontline teams, and most importantly, our residents — creating a service that is consistent, high-quality, and built on trust. You’ll conduct regular WIP meeting with contractors delivering Disrepair works, and with Disrepair Coordinators and ensure all cases are regularly updated on CRM systems. To be successful in this role, you will be required to work from an office a minimum of two days per week. This will require attendance at the Hugh Cubitt office every Monday, and flexibility to attend other office locations such as Pitsea and Westminster Bridge Road. You will also be required to attend resident surgeries so some evening work may be required.

In this role, you’ll be the go-to leader for all property services in your region. You’ll handle high-profile cases and emergency escalations with calm, clarity, and care, attending court where required and managing technical communication challenges with solicitors. As a visible and accountable leader, you’ll set the tone for a multi-functional team, owning performance and driving improvement across KPIs, compliance, satisfaction, and service quality. You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works seamlessly together. Using data, customer feedback, and insight, you’ll continuously improve what we do and how we do it.

You’ll take the lead on contract management, reviewing contractors’ costs and driving value for money, ensuring all work meets regulatory, legal, and safety standards. You’ll foster a joined-up culture with housing and operations teams where everyone shares the same goal — delivering excellent, customer-focused property services.

To be successful in this role, you’ll:

• Hold a Degree in Building Surveying or similar technical qualification or relevant experience (HND HNC)
• Professional Membership (preferred)
• Be experienced in working legal disrepair within social housing and have experience with NHF schedule of rates
• Be experienced with disrepair report writing ensuring all items outlined in letter of claim are documented and works evidenced following on from completion
• Possess strong stakeholder management and excellent communication skills
• Have up to date knowledge of Health & Safety Act 1974 and Housing Act 1985 and other legislation relevant to the role

Here are just a few of the benefits of working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.

If you have any questions about this role, please email Talent Specialist, Caroline Seery at caroline.seery@peabody.org.uk

Interviews will take place in person on 19th & 22nd September

Early applications are encouraged as we reserve the right to close the advertisement earlier than stated

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Attached documents:

• Role Profile - Regional Property Services Manager.pdf