Regional Service Charge Manager

You will lead the delivery of accurate, transparent and resident‑focused service charges across your region. Working closely with colleagues, residents and your team, you will ensure charges are compliant, clearly communicated and aligned with leases, legislation and best practice. This is a pivotal role with real influence over financial accuracy, resident satisfaction and long‑term sustainability.

You’ll be a confident specialist who brings clarity, fairness and expertise to service charge management. You care deeply about delivering a service residents trust and enjoy leading people, improving processes and driving meaningful outcomes.

What You’ll Be Doing

You’ll oversee service charge budgets, year‑end accounts and sinking funds, ensuring costs are correctly recovered and clearly explained. You will lead and develop a high‑performing team, strengthen collaboration across departments, and maintain strong relationships with residents. You’ll also represent the organisation on complex service charge matters and play a key role in ensuring consistent standards across all regions.

What You’ll Need

• Experience delivering fixed and variable service charges in housing or property
• Experience interpreting leases, tenancy agreements and contractual requirements
• Excellent communication skills, with the ability to simplify complex information
• Proven leadership experience with a track record of developing and supporting teams
• Experience of S18 – 30 Landlord & Tenant Act 1985, RICS Service Charge Residential Management Code and other best practice
• IRPM qualification (desirable)
• The flexibility to meet the needs of our residents, with occasional evening or weekend work when required.

This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• The flexibility to meet the needs of our residents, with occasional evening or weekend work when required.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will be taking place in person at the Westminster Bridge Road office between Monday 16th and Friday 20th March

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk