Regional Training and Skills Department Manager role - Regional Training and Skills Development Department (London Probation) (Ref: 18603).

Job summary

Please refer to Job Description

Job description

The London Probation Regional Training and Skills Development Department is being set up to shape, lead, and deliver an ambitious programme of learning, coaching, and practice support for probation staff across the region. This is an exciting opportunity to play a key leadership role in a high profile initiative, ensuring that learning is translated into safe, effective, and consistently high quality practice, and making a meaningful difference to both staff and the people we supervise.

This Regional Training and Skills Development Manager role provides operational leadership and assurance within the department. Postholders will be responsible for line managing coaches, assuring quality of delivery, and ensuring the department’s objectives are implemented consistently and effectively. The successful candidate will need to thrive under pressure, be flexible and proactive, and bring a professional and positive approach to a fast-paced environment.

Vacancy Overview

London Probation is establishing an ambitious London Regional Training and Skills Development Department to transform how staff are supported, developed and empowered across the region. This is an exciting opportunity to play a key leadership role in a high‑profile initiative, ensuring that learning is translated into safe, effective and consistently high‑quality practice, and making a meaningful difference to both staff and the people we supervise.

This Band 5 Manager role provides operational leadership and assurance within the department. Postholders will be responsible for line managing coaches, assuring quality of delivery, and ensuring the department’s objectives are implemented consistently and effectively.

This is an externally advertised role and is assessed under the Civil Service Success Profiles framework.

Role Summary

As a Band 5 Regional Training and Skills Department Manager, you will provide operational leadership for learning, coaching and practice‑support activity across designated areas of the London Region. You will ensure high standards of delivery, consistency and impact, and act as a key link between regional strategy and front‑line learning delivery.

You will line manage Learning and Skills Coaches, oversee quality assurance activity, and work closely with PDUs, Performance and Quality teams, Learning and Development Leads and senior leaders to ensure learning translates into improved probation practice.

Regular travel across the London Region is required.

Key Responsibilities

You will:

• Provide operational leadership and line management to Learning and Skills Coaches within the department.
• Ensure coaching, mentoring and learning activity is delivered in line with probation best-practice standards and regional learning priorities.
• Undertake and oversee quality assurance of learning and coaching activity, providing feedback and driving improvement.
• Work with line managers and PDUs to support learner progression and safe, effective practice.
• Use performance data, assurance activity and feedback to monitor impact and identify learning needs or risks.
• Contribute to operational governance arrangements and escalation of risks or concerns.
• Support inspections, audits and assurance processes as required.
• Contribute to continuous improvement of delivery within the agreed framework.

Person Specification

Essential Criteria

You must be able to demonstrate:

• Probation Officer (PO) qualification
• Experience of assuring quality and supporting others to improve practice.
• Ability to manage staff performance, wellbeing and professional development.
• Strong organisational skills and the ability to prioritise in a complex environment.
• Confidence in working within structured governance and quality frameworks.

Desirable Criteria

• Experience of learning, coaching or mentoring roles.
• Experience of providing line-management
• Understanding of workforce development and practice‑improvement approaches.

Civil Service Success Profiles – Behaviours

The following Success Profile behaviours are expected to be assessed:

• Leadership
• Managing a Quality Service
• Working Together
• Communicating and Influencing
• Developing Self and Others

Additional Information

• Location: London Region (regular travel required)
• Grade: Band 5
• Contract: 12 months with potential to become a permanent role
• Professional requirement: Must hold Probation Officer qualification
• Security Clearance: As required for the role

This role is suited to experienced Probation Officers or Senior Probation Officers who are motivated to strengthen practice quality and workforce capability through assured, high‑quality learning delivery.

Technical 1

To be eligible for this role, you must confirm you meet the mandatory qualification requirements outlined below and you must also upload a
scanned copy of your qualifications.
Applicants that do not provide the mandatory qualification evidence, will not progress to interview stage.
Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation
Practice.
Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender
Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
Diploma in Probation Studies,
Diploma in Social Work (with Probation Option) CQSW (with Probation Option)

Person specification

Please refer to Job Description

Qualifications

To be eligible for this role, you must confirm you meet the mandatory qualification requirements outlined below and you must also upload a
scanned copy of your qualifications.
Applicants that do not provide the mandatory qualification evidence, will not progress to interview stage.
Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation
Practice.
Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender
Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
Diploma in Probation Studies,
Diploma in Social Work (with Probation Option) CQSW (with Probation Option)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others
• Leadership
• Managing a Quality Service
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/18603?entityId=18603