Regulatory Compliance Officer

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An exciting opportunity has arisen to begin your career in housing regulations and join Dartford Borough Council’s Private Sector Housing Team as a Regulatory Compliance Officer! The Private Sector Housing Team’s role is to improve the standard of private sector properties through grant assistance, enforcement action, education and advice. The types of properties we deal with include HMOs, single dwellings, empty properties, blocks of flats and caravans. This 18-month fixed term post includes the undertaking of the Regulatory Compliance Officer Level 4 Apprenticeship (Housing) alongside your day-to-day role.

As a Regulatory Compliance Officer, you will support landlords and tenants, ensuring their homes meet health and safety standards. You will also support the Team in carrying out enforcement activities when necessary. This role involves assessing customer queries, compiling and evaluating evidence through research, intelligence and information gathering, conducting property visits, and providing advice, guidance and enforcement to ensure compliance with housing regulations. The diverse and dynamic nature of the work means that every case is different. Whether its investigating poor housing conditions and unlicensed HMOs or checking compliance with licence conditions and other regulatory requirements, this position will offer you the opportunity to develop a wide range of skills, knowledge and experience in the field.

You will be fully supported by the team and will have the opportunity to expand your knowledge and skills through both internal and external training. Over the course of your apprenticeship, you will develop the confidence to take on your own caseload under the guidance of senior officers. There is an expectation that twenty percent of the Officer’s time will be spent completing ‘off the job’ training or studying for the duration of the course (expected to be 14-16 months). It will be a condition of any employment offer that you are accepted onto the Level 4 Course. Satisfactory completion of the qualification and fixed term post may lead to an opportunity to apply for the role as a permanent Private Sector Housing Officer within the Team.

This is a sector where substantial changes in legislation are taking place, including the Renters Rights Bill, to transform the experience of privately renting and to provide tenants in poor quality housing with enhanced protection. There has never been a more exciting time to join Dartford Borough Council. This position offers an excellent opportunity to embark on an interesting and rewarding career path where you can make a positive impact on people’s lives. We are looking for someone who is enthusiastic, keen to learn, and is customer focused whilst being a team player with confidence to work within a regulatory environment. If you are interested in making a real difference to housing improvement within the borough and be a significant contributor to our vision of becoming the best Housing team in Kent, we would love to hear from you.

You must be able to demonstrate the following:

• Working in a customer-facing role.
• Working within a team and on your own initiative.
• Excellent communication skills including in writing.
• Ability to read reports and complex writing to ascertain facts and key information.
• Attention to detail, organisation skills and customer care skills
• Able to deal with challenging behaviour and problem-solving skills
• Good IT and the proven ability to learn and utilise new software
• Have a demonstrable interest in the Housing sector, including HMOs, the Private rented sector, housing conditions, legislation and enforcement activities.
• Minimum of 5 GCSE’s including Maths and English Grade A* - C (9 to 4) or equivalent required; and candidates will need to possess a level 3 qualification or be able to demonstrate experience of working in a customer facing, office, enforcement or maintenance-based role for a minimum of one year.
• You must be able to drive and have use of your own car