Relationship Manager - Estates

Job summary

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Job description

Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.

Understanding customer needs.

Winning exciting bids.

Knowing the impact of your work.

It all matters.

Build relationships, develop an excellent, evolving service

We’re focused on new business to secure profitable and robust revenue pipelines that match our strategic ambitions. We’re set on building strong relationships that generate high customer satisfaction and protect the business with sharp commercial disciplines, processes and governance and provide insights to shape strategy and business improvements.

To help us achieve these aims, you’ll work closely with your line manager on new business and opportunities. You’ll deliver agreed Corporate Plan and RAP revenue and gross margin targets, manage pipeline delivery at a project level. As required, you’ll renew and secure commercial requirements, ensuring that proposals are high quality, customer requirements are addressed and FCDO Services interests protected. Relying on your excellent communication skills, you’ll influence operational relationships and customer experience. You’ll be the escalation point for complex issues.

You’ll develop a deep understanding of and strong relationships with FCDO and higher tier customers, their current and future requirements and stakeholders, decision drivers, budget priorities and operational environment. Driving forward and championing the development of compelling products and services that create better value for FCDO. You’ll manage forecasts, pipeline reports, and customer purchase orders with accuracy. Working with commercial and delivery teams, you ensure reliable planning and propose realistic but stretching targets.

What you’ll bring

You’re an account manager with experience in business delivery, negotiation, forecasting, reporting, business planning and relationship management. This is backed by a record of delivering high quality, efficient and effective sales output. You’re adept at securing business, even in the face of resistance and other issues. This is paired with a knack for managing customers and their expectations, from opportunity right through to commercial completion and delivery. A clear communicator and presenter, you can make even the complex easy to understand, turning on your ability to engage and influence when needed. This extends to leading and supporting your team members. Highly organised, you’re focused on the details, the deadline and the results. Plus, you’re knowledgeable about commercial acumen and financial management reporting.

It would be desirable if you had a degree or Level 6 qualification in business management. Experience in value-based selling, contract management, CRM, private sector best practice, and working in sales in a variety of commercial and/or secure environments would be beneficial. As would experience of product, project or service delivery across a variety of sectors, ideally construction, estates, logistics, FM, ICT, professional services. It would be plus if you’re a professional member of a professional body relevant to customer base, for example, CIPS or RICS.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve DV (Developed Vetting) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverseteam to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Relevant and recent account management experience covering business delivery, negotiation, forecasting, reporting, business planning and relationship management.
• Demonstrable track record of delivering high quality, efficient and effective sales output.
• Securing business for standard and custom products and services, dealing effectively with resistance and concerns and successfully resolving problems with customers.
• Managing customer through opportunity to commercial completion and delivery, successfully setting and managing customer expectations for complex and problematic products & service delivery.
• Formulating accurate, concise, tailored and compelling sales rationales and reports.
• Communicating complex information simply, succinctly and in a compelling way to engage and influence.
• Team player, equally able to support as lead and influence.
• Engaging, presenting to and influencing diverse audiences, internal and external stakeholders across all levels from junior office to C-suite.
• Commercial acumen and financial management reporting knowledge.
• Exceptional written and verbal communication and presentation skills.
• Highly organised, detail oriented, deadline and results driven.
• Adaptable and flexible, able to respond adeptly to changing or conflicting priorities.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Commercial Awareness
• Relevant and recent account management experience covering business delivery, negotiation, forecasting, reporting, business planning and relationship management.
• Securing business for standard and custom products and services, dealing effectively with resistance and concerns and successfully resolving problems with customers.
• Demonstrable track record of delivering high quality, efficient and effective sales output.
• Formulating accurate, concise, tailored and compelling sales rationales and reports.

We only ask for evidence of these technical skills on your application form:

• Relevant and recent account management experience covering business delivery, negotiation, forecasting, reporting, business planning and relationship management.
• Securing business for standard and custom products and services, dealing effectively with resistance and concerns and successfully resolving problems with customers.
• Demonstrable track record of delivering high quality, efficient and effective sales output.
• Formulating accurate, concise, tailored and compelling sales rationales and reports.

Benefits

Alongside your salary of £46,224, FCDO Services contributes £13,391 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• skills and experience
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.

Those that are successful will be invited to a MS Teams or Face to face interview.

At the interview you will be asked a blend of questions on technical skills and behaviours.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Resourcing Team
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Attachments

Candidate pack - RM Estates Opens in new window (pdf, 1772kB)