Repairs Administrator

Repairs Administrator (P01822)

Fixed Term Contract (12 months)

Starting salary £28,426pa with potential progression to £30,324pa on achieving designated skills and experience

37 hours per week (08.45am to 17:15 Monday to Thursday & 16:45pm on Friday)

We are looking for a Repairs Administrator to join our small and friendly team within Housing Repairs Contact Centre Team to provide outstanding customer service to our tenants and leaseholders.We are looking for someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

You will be working closely with our long-term partnering contractors – Morgan Sindall to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first-class responsive repairs service.

Your main focus will be dealing with customer calls and emails within a fast-paced environment covering responsive repairs, planned works and other housing related services. You will deliver a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.

Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. You will need to be able to work on your own initiative, prioritising work, making appointments with customers for property inspections and ensuring all administrative duties are completed to a high standard.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

We pride ourselves on our commitment to our employees– striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.

Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.

For an informal chat about the role, please contact Husan Mahmud, Customer Services Team Leader, at h.mahmud@welhat.gov.uk

Please note we do not provide sponsorship for employment in the UK.

Closing date for applications is 28 September 2025.

Remote assessments will be held on 9 October 2025.

Interviews will be held on 16/17 October 2025.

Keywords:

Repairs, Housing, Administration, Customer, Service, Call Centre, Call Handler, Tenants, Welwyn Garden City, Hertfordshire.