Repairs Inspector

Repairs Inspector

Location: Northwest London

Make a Difference in Your Community

Join us in shaping safer homes and better communities. As a Repairs Inspector, you’ll be at the forefront of delivering a resident-first repairs service that meets new regulatory demands and business priorities. This is more than a job it’s a chance to build a career in property services and take your first step toward becoming a qualified Building Surveyor.

You’ll act as the eyes and ears on the ground, ensuring repairs are properly diagnosed, completed to a high standard, and compliant with health and safety requirements. Your work will include:

• Meeting business targets, including post-inspecting 10% of all responsive repairs.
• Responding to new requirements under Awaab’s Law, with a strong initial focus on damp and mould cases.
• Supporting our triage system with the Call Centre (CRM) to assess damp and mould reports using pre-set risk questions. High-risk cases go to Surveyors; low/medium risk cases are managed by Inspectors and contractors.
• Managing workload based on contractor completions and performance.

This is a customer-facing role, requiring visits to residents’ homes and collaboration with internal teams and external contractors.

What You’ll Do

• Carry out post-inspections and manage responsive repairs.
• Use triage processes to assess damp and mould reports and escalate appropriately.
• Hold contractors accountable for quality and compliance.
• Provide excellent customer service and keep residents informed.
• Collaborate with internal teams (Call Centre, Repairs Coordinators, Surveyors) and external partners (contractors, residents).
• Participate in an out-of-hours rota (including evenings and weekends).
• Work from the office at least two days per week.

What You’ll Need

• Experience in social housing, property services, or building maintenance.
• Understanding of responsive repairs (trade background) or a desire to develop in this area.
• Good organisational skills, including diary management.
• Strong communication and IT skills.
• Knowledge of health and safety requirements and housing legislation.
• Ability to work collaboratively with internal and external stakeholders.
• A resident-focused mindset with empathy and accountability.

Career Progression

This role is designed as a stepping stone into a surveying career. We offer training opportunities, including apprenticeship degrees in Building Surveying or similar technical qualifications (HND/HNC), to help you progress.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

We offer:

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place on the 9 and 10 December.

Please read before you apply

• A Basic DBS check is a requirement of this role.
• Full UK driving licence and access to a vehicle is desirable.
• Ability to work two days per week and be visible in your local area.
• You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you’re a proactive, customer-focused professional with experience in housing or property services and a passion for delivering high-quality repairs and maintenance we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Repairs Inspector role and how you can help us provide safe, well-maintained homes for our residents.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann O'Malley.

Be part of a team that values quality, care, and professionalism. Join us in solving problems with skill and compassion, helping residents feel safe and at home. Choose housing, choose Peabody, where your work truly makes a difference.