Repairs Inspector

We’re recruiting Repairs Inspectors across several regions to support the delivery of a high‑quality, resident‑focused repairs service. These roles are key to improving contractor performance, resolving repairs effectively and helping to drive higher resident satisfaction.

You’ll be aligned to a dedicated region, with opportunities available in:

• North East London
• North West London
• North Counties – covering a wider geographical area from BUCKS, HERTS, BEDS and Essex

As the service continues to evolve, Inspectors will move towards dedicated borough-based patches, allowing for greater local knowledge, consistency and ownership

About the role

As a Repairs Inspector, you’ll be a visible, accountable presence out in our communities. You’ll inspect works, manage post‑inspections, support the resolution of complex or escalated repairs and work closely with contractors to ensure high standards are met.

Much of your working day will be spent working independently, visiting homes and estates, using mobile/PDA technology to document inspections, update systems and manage your cases. You’ll need to be confident in making professional judgements, balancing technical requirements with resident needs.

This role plays a vital part in strengthening contractor management and improving resident outcomes, and we’re already seeing positive results through this way of working.

What you’ll be doing

• Inspecting responsive repairs, damp and mould cases and escalated works
• Completing post‑inspections to monitor quality, value for money and resident experience
• Using mobile devices and IT systems to update records, complete reports and manage cases
• Working closely with contractors to challenge performance and drive improvements
• Communicating clearly with residents and colleagues, keeping people informed throughout
• Taking ownership of cases from start to finish, ensuring issues are properly resolved
• Raising health and safety concerns and ensuring regulatory standards are met

What we’re looking for

To be successful in this role, you’ll bring:

• Experience in social housing, building maintenance or a related property field, with an understanding of repairs services
• Knowledge of building pathology and housing repair standards, or the ability to apply technical judgement in a repairs environment
• An understanding of responsive repairs, or a genuine interest in developing your career in this area
• Strong organisation and time‑management skills, with the ability to manage a busy caseload and work independently
• Good communication and IT skills, including confident record‑keeping, reporting and use of mobile/PDA systems
• Confidence in handling complaints, escalations and post‑inspection processes, maintaining a calm, professional and resident‑focused approach
• A working knowledge of health and safety requirements and housing regulations, and how to apply these in practice

Driving requirement

• Access to a car is essential for roles covering the North Counties region, due to the size and spread of the area.

Why join us?

• A role with real impact on service quality and resident satisfaction
• Clear regional ownership with opportunities to move into borough‑focused patches
• Supportive teams and improving digital systems
• A chance to develop your skills as the service continues to grow and evolve.

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

We offer:

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

Career Progression

This role is designed as a stepping stone into a surveying career. We offer training opportunities, including apprenticeship degrees in Building Surveying or similar technical qualifications (HND/HNC), to help you progress.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Because we are recruiting four positions, we will be shortlisting and interviewing candidates throughout the live advertising period. This means you may be contacted about an interview before the advert closes.

Stage One - Screening calls (via MS Teams) will take place on the 23rd of April PM and 24th April and 30th April and 1st May.

Stage Two - In-person interviews will take place at our Waterloo Office on Tuesday 5 May

Please read before you apply

• A Basic DBS check is a requirement of this role.
• Ability to work two days in your local office per week and be visible in your local region
• You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• You will be allocated to one main region, North Counties (HERTS, BEDS, Essex) North East or North West London and most of your visits will take place within that area. This helps you build strong relationships with residents and local teams

If you’re a proactive, customer-focused professional with experience in housing or property services and a passion for delivering high-quality repairs and maintenance we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Repairs Inspector role and how you can help us provide safe, well-maintained homes for our residents.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann O'Malley.

Be part of a team that values quality, care, and professionalism. Join us in solving problems with skill and compassion, helping residents feel safe and at home. Choose housing, choose Peabody, where your work truly makes a difference.