Repairs Scheduler

Reference: OCT20253172

Benefits: £28500 annual, 29 days annual, 4% - 6% pension contribution and much more

Attachments:

• RoleProfileforRepairsScheduler_Nov2024.pdf
• RecruitmentPack_2024.pdf

Founded in 1967 as the Merton Family Housing Trust, we see our purpose as supporting people, across south London, who need a home and we are helping to tackle the shortage of good quality affordable housing by providing homes for people most in need of housing.

We want to be a good landlord and contribute to building strong communities in south London and deliver against our vision ‘Homes to be proud of and services you can trust’.

The Scheduler is responsible for the effective daily operation of the scheduling system. The role supports the Repairs and Trades staff to deliver the agreed service levels and allows them to maximise their productivity and efficiency.

A day in the life:

You will:

• Operating the scheduling system in order to ensure the correct/appropriate technical resource is able to respond to work allocated to them
• Provide support and “best practice” on the scheduling system to ensure high levels of utilisation
• Ensuring void property repairs are completed in line with KPIs through the allocation of resources
• Continually review the scheduling system to achieve maximum operative efficiency. To include rescheduling for non-availability and resident appointment changes
• Liaise with residents, contractors and customers to achieve excellent customer service and KPIs
• Ensure all work is carried out in line with Data Protection and other appropriate legislation
• Supporting the Technical resources in ensuring continuity of the repairs service by resolving day to day issues in respect of work allocation and resource availability
• Be Supporting staff and ensuring the effective and efficient delivery of excellent customer focused services
• Provide “surge capacity” as required within the Department

What you’ll need to have:

• Educated to GCSE level or equivalent
• An instinctive and practical understanding or what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it
• Experience working in a deadline driven environment
• Experience using common sense, intuition and resourcefulness to successfully solve problems
• Knowledge/experience of housing, repairs or a related discipline
• Experience of delivering a demanding front line service
• Experience of dealing with challenging customers
• Ability to maintain accurate records
• Good verbal, listening and written communication skills
• Able to deal with telephone and email contact with customers in challenging circumstances
• Strong IT skills, including accurate typing/data entry
• Good levels of literacy and numeracy

Closing date: 19th October 2025 at 11:59pm
Shortlisting: 20th October 2025
Interviews: Week commencing 27th October 2025

Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.